How does calendar sync between Outlook and WebEx meeting calendar?

[scw112572]

Have users who have meeting series created in Outlook and after changes to the instances of the series, notice the meetings don't show correctly in WebEx productivity tools.  Trying to understand how the sync process works, if Outlook pushes the changes to WebEx or if WebEx is responsible for pulling the changes from Outlook.

[Jonathan Schulenberg]

There is no background synchronization. The Webex Meetings Desktop App, formerly Productivity Tools, creates the meeting in Webex when it is used to schedule the meeting from Outlook. If the meeting is modified or cancelled without the Outlook plugin running, Webex will not know about it. A common example of this is when the user modifies it from their cell phone.

You may want to look at the Hybrid Calendar connector and the @Webex or @Meet meeting location keywords as an alternative architecture. Because the connector is reviewing meeting information server-side it doesn't matter what client the user leverages.

[Ratheesh Kumar]

Hi there

Also a good idea to check your firewall/antivirus and networking requirements.

https://help.webex.com/en-us/WBX264/Network-Requirements

Hope this Helps

Cheers
Rath!
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