I've had similar problems when I have logged a job and the call has been picked up by a team in EMEA or in Mexico which are very different time zones to me in Australia. I usually ask for the job to be requeued so it can be picked up by someone in India who work in time zone that is much more similar to mine. When I am logging something first thing in the morning, or late in the evening, I have previously added a note to the job to indicate that I'd like it queued to a TAC that works similar hours to mine. Don't be afraid to ask for a re-queue of a job if it is not being handled by someone in a suitable time zone.
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