About schewej

schewej · 01-30-2019

For the last three TAC cases with collaboration I've opened TAC cases around 1 or 2 in the afternoon and the TAC engineer I'm assigned doesn't respond until after 4 p.m. or 5, after I'm gone. I then find out that they don't start until noon so effect...

schewej · 04-03-2018

We're running Attendant Console Standard 12.0.1 and we're not getting any presence information with the contacts. We replaced the operator's Windows 7 PC with a Windows 10 PC and reloaded the Attendant Console Standard along with the TSP client. We'...

schewej · 02-21-2018

I'm trying to install the latest version of Spark but it insists on trying to install the older version first and looks for the older MSI file, which I no longer have. Is there a way to bypass this?

schewej · 01-22-2018

We have Cisco's Speechview configured with our Unity Connection server 11.5. This is not the pro version, just the basic level. We have Unity setup to not deliver the voicemail until the transcription is received. For the most part it works well. Ev...

schewej · 12-27-2017

I've replaced the receptionist phone and now the Attendant console is not showing the line status or incoming calls. I've updated the application user to make sure that it controls the phone. Any other places that I need to update?

schewej · 04-03-2018

Just as an update, when I point to the IM server for the presence information I get the presence dots, but they're all gray.

schewej · 12-27-2017

Thanks! I thought I had it on the device list but it was the old phone's MAC address that I was seeing. Once I removed that and added the new phone, it worked. Thanks again. Jim

schewej · 12-27-2017

CUCS version 11.5 and Attendant Console version 12.0 - Standard version - without server I restarted the CTI Manager on the Pub and Sub, no luck yet. Because this is the serverless client, I don't think there's anything outside of associating the p...

Member Since	‎09-06-2017 09:18 AM
Date Last Visited	‎02-06-2019 11:31 AM
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Attendant Console Standard 12.0.1 not showing presence

Spark install

Occasional Voicemail transcription missed

Replaced a phone and now Attendant console not working

Re: Attendant Console Standard 12.0.1 not showing presence

Re: Replaced a phone and now Attendant console not working

Re: Replaced a phone and now Attendant console not working