I can't receive any calls on my phone.

[yan98]

Hello everyone, I have a problem with my cisco jabber since I started using my Iphone I'm having trouble using it, I can't see any Incoming calls or alerts and I've already check that my phone not on 'DND' mode , Notifications on my Iphone's setting also checked. Nothing helped still the same problem when I'm using Jabber app I don't receive any calls, If someone could help me please , Thanks !

[Ashish Patel]

Need to go back to your admin and check a few things

* Have you got a jabber for iphone (tct) created
* Can you make outgoing calls?
* Have you confirmed that Expressway architecture is working correctly to notify the apple push notification service
* Do incoming call works on jabber on your laptop when you are out of the office and on VPN?
References
https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-iphone/213950-jabber-for-iphone-quick-start-guide.html
https://community.cisco.com/t5/collaboration-knowledge-base/troubleshoot-push-notifications-apns-not-working/ta-p/4704483
https://www.youtube.com/watch?v=6yo1eADIGTw

[Carlo Poggiarelli]

Hi,

Jabber notifications on smartphones are always related to app permissions and notifications settings.

If you want to receive calls on your phone while in sleep mode you should enable Apple Push Notifications (alias APN) on your CUCM. Its activation depends on your CUCM Version.

Here is a guide on how activate APN

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/push_notifications/cucm_b_push-notifications-deployment-guide/cucm_b_push-notifications-deployment-guide_chapter_01.html

Can you please confirm tha you can see calls arriving on your IPhone while you have Jabber opened?

Please let us know 

Regards

Carlo

[yan98]

The App is open and I still don’t see Incoming calls which I've seen before when using my android, But now after I started using Jabber on IPhone I can’t see the calls. 

[b.winter]

As @Ashish Patel already said, if you are just an end-user, you should talk to your system-admin first.
If you are just end-user, you normally have no privileges and access to the system and you cannot provide any info of the configuration and logs.