Collaboration Applications

Hello Cisco Community, At my company, help desk agents are given a regular AD user account and an admin account. The agents are supposed to be able to use their regular user account to log into the softphone to take/make calls. It works for all other...

HelloFrom version 3.6, Web app display network health indicator.Can I disable this indicator?

Hi there, Webex is working great on my mobile (notifications are coming through), however on desktop/deskpro I am not seeing the "new message count" that I always had, so I'm missing multiple messages because I don't know they're there. I've checked ...

Hi, support,could you please help me, How can I retrieve the chat of any specific user in our custom Tab design in HTML?Please provide some guidance.

Hello all! I was wondering if anyone else has encountered this and if they had a way around it.  Our customer has deployed OBTP so that they can join a MS Teams meeting using their Board Pro.  The Board Pro is "cloud-aware" and has a hybrid calendar ...

We have set up a new site in Canada, and we would like to use CER, but we are having problems setting it up. We were told that apparently, CER only supports US Addresses, I was almost positive that over the years we reconciled that issue is their a f...

Hello , A User leave the Company. Now another user need all the Contacts and Groups (external contact and internal contact). Is it possible to transfer the Jabber-Contacts from Client-to-Client in in a simple way?    

Hi,   Does anyone encountered intermittent issue regarding the Jabber clients that won't be able to login from Public network?   The error encountered is "UDS clusteruser request failed" and "unable to determine home CUCM".   This problem occurred ju...

Hello community, When I log into my Publisher server's reporting page,  I am seeing this error:"Attendant Admin is unable to get licensing information from publisher server." The version of the server is "System Version: 12.0.5.10-13"Thank you  

Hello,I noticed in my CUCM server with version 12.5 SU5 that when performing the DRS backups, the log files generated don't have blue links and you can't click on them to view the backup log files.Has anyone else noticed this issue and found a soluti...