IVR Creation

[umeshplamthottam]

Hi Team,

I want to configure as follows can any one suggest me the configuration.

Requirement - When a user calls to main number(CTI route point) user should here the message " If you know the extension dial the extension else wait for the operator" and need to route calls based on the caller input. if no input call need to route to reception phone.

These are available products with me - CUCM and CUC.

[Jaime Valencia]

You need to mention what products you're working with, and not just your problem/question if you want assistance.

[umeshplamthottam]

CUCM and CUC

[Jaime Valencia · Accepted solution]

See here

https://digital-learning.cisco.com/#/training-plan/7601

[umeshplamthottam]

Thanks for the file I will try the configuration.