We have CUCM 8.6.2 and CUP 8.5. We are MS shop and our DC's are 2008 R2. I have AD integrated into CUCM / CUP settings. I get screen shots from several users that show the J4W "pop-up" that appears when a call comes in shows the wrong user name / picture. In most cases I have seen, the invalid user being displayed is from a term'd employee whose AD account that we have had to keep -- but the user's AD account is in a specific OU and disabled. Also, the term'd employee's Phone and IP Phone fields are wiped out. I am puzzled where the bogus information is coming from.... The only thing I can think of is that the receiver has a local contact in their Outlook client. But I would have thought that this information would come from querying the AD or GAL.
Thanks for the reply. I was told Deleting the folders did no good. I received another screen shot today from a user who received a call from the CFO, but the pop up window displayed the Mae / pic of a different employee who is not even defined in CUCM. The only common thing between the 2 people is that both their first names begin with "j".
I tried the link to the beta. But it said I don't have authorization.
I'm want to video conference from a Cisco Web Room Kit Pro end point to Virtual Webex and have my customers be able to view/collaborate via Microsoft Teams. What licenses would be required to make this happen?
I am new to UCCX and was just asked to change the queue. Need help designing the new queue. Existing queue:Has 6 agents and all part of the same group. New queue requirements: - Split them into two groups (Group 1 and Group 2)- Put IVR in t...
Hey all, Is there a feature that would allow me to disable file transfers, remote control or chat capabilities directly on the Webex Desktop app? Our goal is to restrict these features so that when we connect to an external Webex site from our local ...