We have CUCM 8.6.2 and CUP 8.5. We are MS shop and our DC's are 2008 R2. I have AD integrated into CUCM / CUP settings. I get screen shots from several users that show the J4W "pop-up" that appears when a call comes in shows the wrong user name / picture. In most cases I have seen, the invalid user being displayed is from a term'd employee whose AD account that we have had to keep -- but the user's AD account is in a specific OU and disabled. Also, the term'd employee's Phone and IP Phone fields are wiped out. I am puzzled where the bogus information is coming from.... The only thing I can think of is that the receiver has a local contact in their Outlook client. But I would have thought that this information would come from querying the AD or GAL.
Thanks for the reply. I was told Deleting the folders did no good. I received another screen shot today from a user who received a call from the CFO, but the pop up window displayed the Mae / pic of a different employee who is not even defined in CUCM. The only common thing between the 2 people is that both their first names begin with "j".
I tried the link to the beta. But it said I don't have authorization.