04-15-2015 08:52 AM - edited 03-17-2019 05:04 PM
Has anyone successfully connected Jabber 10.6 to CM 10.5 phone services on a Sony Xperia Z3V? I see that the Z3 is supported on the list but I wasn't sure about the Z3V which is Verizon's version. I can connect to the IM and voicemail services but not the phone services. I keep getting the error "Cannot connect to Phone Services server. Check your network settings". I am using IP address instead of DNS name. I say this because some of the posts resolving phone service issues were related to DNS and FQDN.
04-15-2015 10:25 AM
How are your servers defined under system -> Server????
IP??? hostname/FQDN???
04-15-2015 11:19 AM
Hi Jaime,
I have the servers configured by IP address. I have a user with a Motorola X that is able to connect to the jabber phones services without any issues.
04-15-2015 11:51 AM
If the same config/user works on other supported device, you might want to pull a PRT and look at it to try and pinpoint what might be causing the error on that particular device.
04-16-2015 12:33 AM
I do
- set the CUCM security mode to "mixed-mode". You can do this with the "utils ctl set-cluster mixed-mode". There is no more need of e-token with a 10.0 release (don't know exactly since when, maybe even a 9.0)
Reboot server
- activate CAPF and CTL Provider services
- create a secure phone profile, assign it to the BOT device
i copy standard "Cisco Dual Mode for Android - Standard SIP Non-Secure Profile"
change "Device Security Mode" to authenticate
change "Port" to 5061
- set the CAPF parameter to "Install/upgrade" in the BOT device with a key size that matches the one you set in the secure phone profile
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