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Hello All! We recently ran into an issue where we needed to troubleshoot connectivity between endpoints and UCCX. Wireshark could have helped us determine the root cause quicker, but since UCCX v12.5 all communications between an endpoint and the Fin...
We just upgraded uccx 11.6 to 12.5su2 and are having an issue with the phones not automatically passing the parameters for single button login (id, extension,password). I enter them manually and everything works as expected. The phone is an 8851. It ...
I'm trying to detect emojis in the subject line of a message using the following regular expression:<a?:.+?:\d{18}>|\p{Extended_Pictographic}Does anyone know if the ESA will detect the extended_pictographic option?
I have configured a hunt pilot to queue calls during my contact center upgrade as a backup. The line group only has 1 dn and if the dn does not answer then I am looping it back to the hunt pilot. However, if the agent doesn't answer then the call get...
I recently added a call manager subscriber to my environment and added this subscriber to uccx under the cisco unified cm configuration for all sections (axl,cti). I restarted the uccx engine after doing so. I then dropped the network on the call man...
Hi Bill, Edit: the 11.5 FIPPA admin guide does state that these need to be lower case. However the 12.5 guide they left this out. Which is strange since we used a capital letter in the parameter as stated below in 11.6 that worked!We have resolved th...
Apparently I spoke to soon. The above did not work and I did find in the user guide that async os uses the python RE. I tried this without success as well.([\U0001F1E0-\U0001F1FF])|([\U0001F300-\U0001F5FF])|([\U0001F600-\U0001F64F])|([\U0001F680-\U00...
I should have tried this before posting. I sent a test email with an emoji and it captured it. However, the trace tool would not detect this and kept showing false which is why I asked the question.
Nice tip! I created a CTI port and set its DN CFA to the hunt pilot. This did allow it to loop once but then disconnected the call after the second forward attempt. If I set the RNA reversion timer to 180, then it does extend the time x2. The issue i...
