Jabber 10.6 doesn't discover the telephony service

[Sebastien Denoncin]

Hello guys,

I have a problem with the jabber 10.6.

I have a cucm cluster version 8.6 with 2 cups servers. My users are using Jabber 9.2.

I must upgrade CUCM cluster to version 10.5 (And to IM 10.5). I checked the compatibility matrix for Jabber. And I found that the last version compatible with CUCM 8.6 is Jabber 10.6.

I decided to install the Jabber 10.6. But When I tried to connect my account on this Jabber, I receive the error message. Jabber cannot find the telephony service.

So I think that I missed someting. Jabber 10.6 is compatible but I think that I need add configuration.

I think that I need configure SRV record _Cisco_Uds and _cuplogin. 

Can you tell me if I have to configure someting else?

Thanks

Sébastien

[Jaime Valencia · Accepted solution]

That should be it, the Jabber documentation explains the SRVs that are required, and depending on the Jabber client version, which SRV records will be used.

If you open a PRT, you should see the SRV search fail, assuming you don't have them, or if they might have some config problem.