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- About Sebastien Denoncin
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Member since
11-19-2010
46
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Created by
Sebastien Denoncin
in Contact Center
in Contact Center
03-25-2020
03:10 AM
03-25-2020
03:10 AM
Hello, The solution in my case was to change my web browser. Use IE or Firefox.
... View more
Created by
Sebastien Denoncin
in IP Telephony and Phones
in IP Telephony and Phones
06-26-2018
01:06 AM
06-26-2018
01:06 AM
Hello guys,
For the certificates, we generated a CSR on another server, then we have signed this by the CA authority that Twilio uses. ( FYI: Twilio said that they use the Globlasign as CA authority but it's not just. They use thawte)
Before to upload the certificate, we have converted from PEM to PKCS12 including certificate , signing ca ( root or intermediate ) and private key.
And to finish we have created the import certificate/key and generate trustpoint/RSA keypair
... View more
Created by
Sebastien Denoncin
in Voice over IP
in Voice over IP
02-23-2018
01:21 AM
02-23-2018
01:21 AM
Hi guys,
I set a CUBE to create a trunk sip with Twilio.
* The incoming and outgoing calls work fine.
* call forward works
But I have a issue with the on hold state.
When you put the call on hold from Cisco Phone, the music on hold is not played and when I resume the call the RTP doesn't work. It's the same behaviour when I need transfert the call and when I need initiate a conference.
I get the CCSIP message and I think that the On hold state is not Interpreted by Twilio.
Below the sip diagram. In yellow the on hold action.
In this diagram you can see that Twilio doesn't reply with SDP (RECONLY) and so the CUCM doesn't send with SENDONLY.
I have a workaround, I can set the voice-class sip midcall-signaling passthru media-change on the dial peer. but I think it not a solution in my case because with this command we have a limitation with SRTP-RTP
All guys who work with Twilio, have you an idea why it doesn't work without voice-class sip midcall-signaling passthru media-change command?
Thanks a lot for your input
Sebastien
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Labels:
Created by
Sebastien Denoncin
in IP Telephony and Phones
in IP Telephony and Phones
01-09-2018
05:17 AM
01-09-2018
05:17 AM
Hello Guys,
I'm setting a trunk sip between CUBEs and Internet SIP provider. (Twilio)
The incoming and outgoing calls work fine.
Now I want to set the SIP TLS and SRTP between Cube and Twilio.
My final idea is set the RTP-SRTP between CUBE and Twilio. The CUCM is not in mixed mode. So no certificates on my phones.
Like this:
The documentation from Twilio is not very clear for me.
https://www.twilio.com/docs/api/sip-trunking/getting-started#securetrunking
And the documentation from Cisco doesn't seem very complicated for SRTP-RTP
SRTP-RTP
But the SIP TLS seems more complicated
SIP TLS supported CUBE
So, I'm beginner in the security and I don't know by what to begin
Have you any advice to do it?
Thanks
Sébastien
... View more
Labels:
Created by
Sebastien Denoncin
in Contact Center
in Contact Center
10-08-2017
11:57 PM
10-08-2017
11:57 PM
Hello Chakshu Piplani
I checked the output of the sql request
Below the output
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2017.10.09 08:50:40 =~=~=~=~=~=~=~=~=~=~=~= [Kadmin:run uccx sql db_cra select * from ConfigSeed TABLENAME ID ------------ AreaCode 245 CrsGroup 2 SystemConfig 28 NextSkillGroupID 2 NextCSQRecordID 2 NextCSQID 2 NextCampaignID 1 Campaign 1 CampaignCSQMap 1 DialingList 1 NextDialingListID 1 CrsApplication 2 CrsTrigger 1 campaigndata 1 Crsuser 1 SpokenName 1 CrsGroup_com.cisco.call.CallControlChannel 5 CrsGroup_com.cisco.dialog.DialogChannel 1 ChannelProvider 1 CampaignSupervisorMap 1 PurgeHistory 92 NextResourceSkillMapID 4 NextResourceID 4 NextSkillID 1 NextResourceGroupID 1 NextTeamID 1 NextSupervisorID 1 NextTeamCSQMapID 1 NextRmonUserID 1 Command successful. admin:run uccx sql_d [K [Kadmin:run uccx sql_[0J[0K [K [Kadmin:run uccx sql[0J[0K db_cra select mx [K [Kadmin:run uccx sql db_cra select m[0J[0Kqx ( [K [Kadmin:run uccx sql db_cra select mqx [0J[0K~ [K [Kadmin:run uccx sql db_cra select mqx [0J[0K [K [Kadmin:run uccx sql db_cra select mqx[0J[0K [K [Kadmin:run uccx sql db_cra select mq[0J[0K [K [Kadmin:run uccx sql db_cra select m[0J[0Kax(recordid) from crsgroup (MAX) ----- 2 Command successful. admin:
The both value is different.
Thanks
Regards
... View more
Created by
Sebastien Denoncin
in Contact Center
in Contact Center
10-03-2017
02:53 AM
10-03-2017
02:53 AM
Hello, I 'm sure. I choose a new technicxal extension range for Call Control Group (7 digits) and user's directory number are with 4 digits.
... View more
Created by
Sebastien Denoncin
in Contact Center
in Contact Center
10-02-2017
06:36 AM
10-02-2017
06:36 AM
Hello, I had a UCCX 11.5.1 and CUCM 11.5(1) SU2. When I tried to create the Call Control group, I received an error message. I did some research on the forum and I found the discussion https://supportforums.cisco.com/t5/ip-telephony/cannot-create-call-control-group-in-uccx-version-11/td-p/2906401 I have the same error and I checked the bug ID. So today I decided to upgrade to 11.6.1. But no change. I tried to create my Call control group and when I click on Add button, the server do nothing. Strange. Someone has an idea? Thanks Regards Sébastien
... View more
Labels:
Created by
Sebastien Denoncin
in Voice over IP
in Voice over IP
09-22-2017
04:34 AM
09-22-2017
04:34 AM
Hello Guys, I am working on a project of implementation of CUBE. I have to work with multi-VRF. * 1 VRF for the LAN * 3 VRF for the WAN I 'll set the VRF on sub-Interface. This point is ok. But the blocked point is the redundancy. With ISR 4331, we have to work with RG. My question is: On the WAN side, do I need create one Rii Group per VRF or Only one for all VRF? It's not very clear in the documentation. Thanks Regards Sébastien
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Labels:
06-15-2017
12:14 PM
Thanks.
I'll update this cert next week. I'll update this post.
regards
... View more
06-15-2017
12:11 PM
Hello Chris
Thanks for your update.
I already use this document for another intervention.
I think also that the process is the same but I would like a confirmation.
Thanks
Regards
... View more
06-14-2017
07:17 AM
Hello Guys,
I have a cluster of UCCX version 9.0.2.11002-27.
My certificates 'll be exipred. (Ipsec, ipsec-trust, tomact and tomact trust)
I need a validation of the regenerate step.
1, I regenerate the ipsec with web GUI on the primary UCCX then the secondary. I need restart the Cisco DRF Master and local (both server)
2. I regenerate the tomcat cert with web GUI on the primary UCCX then secondary. I need restart the Cisco tomacat service on the both server.
The tomcat-trust and ipsec-trust 'll be updated automaticallly.
Right?
Are you agree with the steps?
Thanks
Regards
Sébastien
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Labels:
Created by
Sebastien Denoncin
in IP Telephony and Phones
in IP Telephony and Phones
11-07-2016
02:43 AM
11-07-2016
02:43 AM
Hello Guys,
I have a question regarding CUIC.
I use the report Contact Service Queue Activity report every month. --> it's ok
But now I want to generate a report with a duration of 2 year. But I want that the result is regouped per month.
Exemple:
Start Date: 01/01/2014
End Date: 31/12/2016
And the result should be
Janv14
Fevr14...... Dec16.
I tried with the scheduler and tried to change the view but nothing.
Have you an idea how to do that?
Thanks
regards
Sebastien
... View more
Labels:
06-07-2016
02:57 AM
Hi Leszek,
Thanks for information.
But with this product don't meet the requirements.
The agent has 5 specific pompts. And based on the subject of call, he must play the prompt before to treat the request.
I think that the best way to meet the requirements is to create 5 speed dial to uccx script.
Uccx script 'll play the prompt.
The agent must create a conf call between Client-UCCX script and his line. After the prompt, I release the UCCX party.
And this conf call must be recorded.
... View more
06-02-2016
06:46 AM
Hello Manish,
Thanks for you reply.
If I understand well, I need use UCCX server.
The Agent forward his client to UCCX trigger. UCCX play the message and when the message is finished, it'll forward the call to agent.
So I need activate the recording on a new CTI port pool. Right?
Thanks
Regards
Sébastien
... View more
Created by
Sebastien Denoncin
in IP Telephony and Phones
in IP Telephony and Phones
06-02-2016
06:12 AM
06-02-2016
06:12 AM
Hi guys,
I have a question from Client.
During a call between an end-client and an agent, he wants play an annoucement.
We have 5 annoucements recorded and the agent can chose which is the correct annoucement must be played.
The annoucement must be recorded in the recorded call.
How can I do it?
CUCM --> 9.1.2
Unity Connection -> 9.1.2
UCCX --> 9.0
The recording solution is NICE.
Thanks for you help
Regards
Sébastien
... View more
Labels:
Created by
Sebastien Denoncin
in TelePresence and Video Infrastructure
03-25-2020
03-25-2020
Hello Guys, I have a question for you. I have a lot of coSpace on my
CMS. Each coSpace are reachable...
Created by
Sebastien Denoncin
in TelePresence and Video Infrastructure
03-23-2020
03-23-2020
Hello Guys, From TMS I would like to be able to plan a confcall between
CMS - Mobile phone and a vid...
Created by
Sebastien Denoncin
in TelePresence and Video Infrastructure
01-21-2020
01-21-2020
Hi Did you find a solution for this problem? ThanksRegards
Created by
Sebastien Denoncin
in Collaboration Applications
07-25-2019
07-25-2019
Hi Gregory, I'm connecting through Expressway. I didn't test this
behavior through WebRTC. Today I h...
Created by
Sebastien Denoncin
in Collaboration Applications
07-24-2019
07-24-2019
Hi everybody, I currently have a cluster of CMS consisting of 3 Vms.I
have the callbridge group is c...
Created by
Sebastien Denoncin
in TelePresence and Video Infrastructure
05-14-2019
05-14-2019
Hi Guys, I have a question regarding the CMS LDAP sync.I have 5 AD ( one
per country), and I would l...
06-26-2018
Hello guys, For the certificates, we generated a CSR on another server,
then we have signed this by ...
Created by
Sebastien Denoncin
in Voice over IP
02-23-2018
02-23-2018
Hi guys, I set a CUBE to create a trunk sip with Twilio. * The incoming
and outgoing calls work fine...
Created by
Sebastien Denoncin
in IP Telephony and Phones
01-09-2018
01-09-2018
Hello Guys, I'm setting a trunk sip between CUBEs and Internet SIP
provider. (Twilio) The incoming a...
10-08-2017
Hello Chakshu Piplani I checked the output of the sql request Below the
output =~=~=~=~=~=~=~=~=~=~=...
10-03-2017
Hello, I 'm sure. I choose a new technicxal extension range for Call
Control Group (7 digits) and us...
10-02-2017
Hello, I had a UCCX 11.5.1 and CUCM 11.5(1) SU2. When I tried to create
the Call Control group, I re...
09-22-2017
Hello Guys, I am working on a project of implementation of CUBE.I have
to work with multi-VRF.* 1 VR...
Public Statistics
| Date Registered | 11-19-2010 04:36 AM |
| Date Last Visited | 03-27-2020 01:58 AM |
| Total Messages Posted | 46 |
