01-18-2016 06:30 AM - edited 03-17-2019 05:48 PM
After upgrading from Jabber 11.1.2 to 11.5.0, Jabber runs fine until I restart my computer. After a reboot a get the following message "The procedure entry point could not be located in the dynamic link library C:\Program Files (x86)\Cisco Systems\Cisco Jabber\services\MeetingService\MeetingService.dll". After clicking "OK" the box goes away and immediately comes back.
I have tried uninstalling and reverting to 11.1 and it works fine. Then try uninstalling using the uninstaller, and reinstalling 11.5. Works fine until reboot at which point I get the error again.
Has anyone else seen this specific issue and been able to resolve and stay at 11.5?
01-19-2016 08:36 AM
I was able to resolve my particular issue by uninstalling Jabber, deleting the .dll and .xml files located in
C:\Program Files (x86)\Cisco Systems\Cisco Jabber\services\MeetingService
MeetingService.dll
MeetingService.xml
And then reinstalling Jabber 11.5.
After restarting Jabber I am no longer getting the error messages. The meetings tab is still updating normally, but the deleted files did not come back as I expected them to. Maybe left over from an old Jabber version?
Cisco's official cause was corrupted system files on my PC. Maybe a future version will address these unnecessary files being left over, if that is the case.
01-19-2016 01:14 PM
Thanks I might try removing the DLL's in a VM and see what results I get
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