09-05-2017 12:33 PM - edited 03-17-2019 07:03 PM
When using Jabber 11.9 a number of contacts added from the directory do not show in the client contacts list when added successfully. When I examine the contacts list via the CUCM presence viewer they are present, but do not appear in the jabber client. If I remove/add contacts back sometimes they appear, but may disappear again after logout/login.
This behavior seems to be the same across other platforms running 11.9 (iOS, Android) - but I have heard reports that logging jabber 11.8 show all contact successfully.
Solved! Go to Solution.
10-24-2017 12:44 PM
Yes the solution which Cisco TAC provided was to convert the local users as IM&P users.
Not sure why the same users works in Jabber 11.8 version upon adding as a Contact but not in 11.9 for which there is no response from Cisco TAC.
10-12-2017 12:40 PM
Hi Frank,
Have you heard anything from Cisco about this?
-Navid
10-23-2017 03:46 AM
Hi,
we have exact the same problem.
Any solutions yet?
Regards,
Florian
10-24-2017 12:44 PM
Yes the solution which Cisco TAC provided was to convert the local users as IM&P users.
Not sure why the same users works in Jabber 11.8 version upon adding as a Contact but not in 11.9 for which there is no response from Cisco TAC.
11-23-2017 12:15 PM
No, I didn't end up engaging Cisco on this one. In my case there were some discrepancies with the users generated IM address, so I updated the IM address scheme and regenerate all IM addresses (this is a relatively new install). Once I did that the problems with contacts seemed to correct themselves.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide