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Jabber 11.9 missing phone number in profile

gonzalezel
Level 1
Level 1

After upgrading from Jabber client 11.5 to client 11.9 I've lost all my contacts phone numbers in their profiles.  I can right click and edit profile and add contact number but not sure how to just have them show up.  Thought there was a setting out there I could change.  If I logon to my test pc with 11.5 the contact numbers are there.  

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

All the DNs from the contacts are pulled from your directory source, if it works fine in other machine, you can reset Jabber, delete all the cache files and try to login again.

HTH

java

if this helps, please rate

Still dealing with this issue.  no luck with TAC, have been working with them since early May.