Jabber 11 Mac Auto Update Fails

[tpfrankli]

Is anyone else having and issue with the automatic update to Jabber 11 for Mac? Per the release notes the download URL should be:

Cisco-Jabber-Mac-11.0.0.216341-63955300-MCwCFE75ZGxfxoeYC6mQUu9Z6bYNVwwjAhRRQykvp2v3DD8UW4UXBnDhonSGbg!!.zip

However when I attempt to upgrade my client I get the following:

"An error occurred while downloading the update. Please try again later."

Also I noticed that on both the windows and Mac clients the release notes don't display in the box however my windows clients are able to automatically upgrade to 11.0 release.

Thank you.

[Manish Gogna]

Hi,

Please try the steps suggested in the following post

https://supportforums.cisco.com/discussion/12450256/jabber-mac-xml-auto-updates

Manish

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[tpfrankli]

The issue is I believe the release notes for Jabber 11.0 are incorrect. Per the release notes for 11 I did update the download URL element.

Here is my update.xml.

<?xml version="1.0" encoding="utf-8"?>
<JabberUpdate>
        <App name="JabberMac">
                <LatestBuildNum>11.0.0.216341</LatestBuildNum>
                <LatestVersion>11.0</LatestVersion>
                <DownloadURL>http://use-p-uni-ucadm1.columbia.csc/update/Cisco-Jabber-Mac-11.0.0.216341-63955300-MCwCFE75ZGxfxoeYC6mQUu9Z6bYNVwwjAhRRQykvp2v3DD8UW4UXBnDhonSGbg!!.zip</DownloadURL>
        </App>
        <App name="JabberWin">
                <LatestBuildNum>11.0.0.65527</LatestBuildNum>
                <LatestVersion>11.0</LatestVersion>
                <DownloadURL>http://use-p-uni-ucadm1.columbia.csc/update/CiscoJabberSetup.msi</DownloadURL>
        </App>
</JabberUpdate>

Even with the updated download URL from the release notes 11.0 I still get my stated error from the client.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/mac/11_0/rn/JABM_BK_C915C45F_00_cisco-jabber-mac11-release-notes.html