12-20-2013 05:39 AM - edited 03-17-2019 03:49 PM
When clicking on the message icon in jabber we get an error message stating the user is not signed in, to resolve goto the phone accounts tab under the options window, we have no such tab showing, anyone help?
12-20-2013 08:39 AM
You need to add this to your .xml
CUCM>
If you're an end user, nothing you can do, get in touch with your IT support team.
HTH
java
if this helps, please rate
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12-20-2013 08:56 AM
Hi Many Thanks for your response Jaime but i think by integrating the user into LDAP in CUC we have removed the requiement for this tab
12-21-2013 07:54 PM
Neither CUCM nor CUC are SSO-integrated with Active Directory in the current shipping versions to say nothing of Jabber itself. All LDAP Auth in the server does is relay the user-provided credentials to the LDAP server for a go/no-go decision. The user/client is still responsible for providing them to whatever Cisco server it's trying to authenticate to. The XML Jaime mentions above instructs Jabber to copy/paste the credentials you entered when logging into Jabber itself into the PhoneService (i.e. CCMCIP) and Voicemail (a separate element).
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12-22-2013 01:32 AM
Either way but by selecting the integrate with LDAP under the users profile it has automatically signed in on the jabber client, tested it with half a dozen or so users, all of whom can know listen to their voicemail via Jabber
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