Jabber Android No Way Audio

[EYC]

Just some information Gathering. I have been testing Jabber Android 9.6 on a Samsung Galaxy S4 with 4.4 Kit Kat. No Video but got audio using Company WAN. No audio no video using outside Home Wireless with internal IP addressing with Juno pulse VPN. When Using 3G/4G, through IPSEC VPN, if using APN with Internal IP Addressing, no audio/video. with external IP Addressing, Got audio, no video, but no incoming calls on mobile phone. All these various connections shows Android client registered fine. No problems with audio and video whatsoever using iPad with wireless, 3G/4G APN with external or internal IP addressing. I think it may or may not be routing issue or VPN problem. With the VPN, the phone can access the CUCM GUI and everything fine.

[keglass]

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide debugging assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.

We hope to hear from you again,

Kelli Glass

Moderator for the Cisco Collaboration Community