I have a couple of users getting an invalid username and or password message when trying to log into Jabber on their cell phones. Fairly certain they are using the correct credentials. Using LDAP to authenticate against their AD credentials. Is there anything in AD like Group membership or even something in CM I need to check? CUCM 11.5 with integrated Jaber.
If you are using multiple clusters then check if all impacted users are having same home cluster. If its single cluster then do what Jamie said or ask your AD admin to check in AD audit logs and see if their attempts are hitting AD. It might end as their accounts locked.
CUCM won't perform any authentication, it will relay the authentication process to LDAP. I am rolling out expired certificates as they will be getting certificate popups in that case.
There are cases/situations where we have to configure custome CPTONE to resolve FXO disconnect issue. Following are situations which can arise due to FXO disconnect issue:
Phone A calls Phone B, Phone B does not answer. Phone A then goes on-hook but Phon...
Cisco announced major enhancements today to Webex Contact Center. Learn more about the highlights including
better support for the needs of large contact centers worldwide
improvements in the agent and cust...
SymptomsI’m doing a factory reset on the mobile board and it’s giving me the same issues that I wasn’t able to also send over last time. It says that it can’t connect to the server because of a firewall (we don’t have one) and then sometimes it...