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Jabber auto update not working properly. SOLVED

John Faltys
Level 1
Level 1

Either in Windows or Mac

Below is Partial jabber-config.xml

and update.xml

webserver is substituted for the actual webserver url.

Manually I can access update.xml through a browser using the link in the jabber-config.xml

I can also download the jabber download through the link in the update.xml

I receive no window, error or anything on Mac.

On Windows, I receive

"A problem exists with the software update server."

"Could not contact the software update server."

I am currently on 11.6 of Jabber for Windows.

jabber-config.xml

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Client>
<ChatTelephonyEscalationLimit>25</ChatTelephonyEscalationLimit>
<ContactCardonHover>true</ContactCardonHover>
<Disable_IM_History>false</Disable_IM_History>
<EnableAutosave>true</EnableAutosave>
<EnableAutosaveUserPref>false</EnableAutosaveUserPref>
<EnableFecc>true</EnableFecc>
<EnablePrt>true</EnablePrt>
<EnablePrtEncryption>false</EnablePrtEncryption>
<HideCallControlStrip>disabled</HideCallControlStrip>
<MaxNumberOfBookmarks>30</MaxNumberOfBookmarks>
<Mention_GroupChat>true</Mention_GroupChat>
<Mention_P2Pchat>true</Mention_P2Pchat>
<Mention_PersistentChat>true</Mention_PersistentChat>
<PersistentChatTelephonyEnabled>true</PersistentChatTelephonyEnabled>
<Persistent_Chat_Enabled>false</Persistent_Chat_Enabled>
<ShowRecentsTab>true</ShowRecentsTab>
<SwapDisplayNameOrder>true</SwapDisplayNameOrder>
<SystemIdleDuringCalls>false</SystemIdleDuringCalls>
<pChatMeeting>true</pChatMeeting>
<pChatShare>true</pChatShare>
<spell_check_enabled>false</spell_check_enabled>
<UpdateUrl>http://mywebserver/Jabber/update.xml</UpdateUrl>
</Client>

update.xml

<?xml version="1.0" encoding="utf-8"?>
<JabberUpdate>
<App name="JabberMac">
<LatestBuildNum>245429</LatestBuildNum>
<LatestVersion>11.7.1</LatestVersion>
<DownloadURL>http://mywebserver/Jabber/Install_Cisco-Jabber-Mac-11.7.1.245429-65650369-MCwCFAwkbzj3hX1e4xj1+1kfFStzMK86AhRxzXKqZj1KZzo32QYHymsQZBSqAQ!!.zip</DownloadURL>
</App>
<App name="JabberWin">
<LatestBuildNum>46916</LatestBuildNum>
<LatestVersion>11.7.1</LatestVersion>
<DownloadURL>http://mywebserver/Jabber/CiscoJabberSetup.msi</DownloadURL>
</App>
</JabberUpdate>

1 Reply 1

John Faltys
Level 1
Level 1

For those of you that might of experienced this issue, I found that case is very important.

This is what I had in jabber-config.xml

<UpdateUrl>http://mywebserver/Jabber/update.xml</UpdateUrl>

This is what actually worked in jabber-config.xml

<UpdateURL>http://mywebserver/Jabber/update.xml</UpdateURL>

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