Jabber call quality issue with MRA

[W S H FERNANDO]

Hi

We have configured jabber with MRA, we are experiencing some quality issues with Jabber when user connect via MRA. How can we TSHOOT this ? what logs need to be taken ?

Regds

$

[KY_]

I have same issue did you find something ?

CUCM 10.5.2

Exp: 8.9

Thanks

[Frank]

Hi All,

I am also wondering if there is a best practice method to troubleshooting call quality for MRA endpoints. 

Is there a way via expressway CDR logs or some other means to determine if the packet loss is being introduced between the internet phone & expressway-e or between expressway-c & the internal endpoint?