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Michael Meyer
Beginner

Jabber cannot control 9971

Hi Guys

Got a weird one. From Jabber we can control its own softphone and 7900 series phones.

We have a new 9971 and despite that Jabber Client says that its Deskphone CTI status is connected, Jabber simply does not control nor respond to the phone at all.

The user of the phone is a member of "Standard CTI Allow Control of Phones supporting Connected Xfer and conf" and "Standard CTI Allow Control of Phones supporting Rollover Mode" groups. The phone device is CTI enabled.

CUP = 8.6.4.13900-4

Jabber Client = 9.2.2 (3271)

I simply cannot work out why this will not work.

Any help appreciated.

Cheers

Mike

15 REPLIES 15

Thanks Jondon,

 

This qill help me to work done.

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