Jabber chat is greyed out

[hamed1900]

Hi All,

I am unable to chat in jabber! it is greyed out.

CUCM 9.1, CUPS 9.1, Jabber 9.1.5.

Laptops I am using not part of a domain.Service is enable in CUPS.

Thanks,

Hamed

[Aaron Harrison]

Hi

It sounds like you might have the default directory config in use. If your PC is not a domain member you must either:

- Configure specific AD details and user account in jabber-config.xml

- Configure jabber-config.xml to use UDS

I would recommend the latter if you are only using Windows Jabber, if you are using other platforms you may already have a service account set up so you can use that for consistency.

Regards

Aaron

[hamed1900]

Hi Aaron,

Thank you for your post.

where the default directory coming from? I have tested these PCs with different customer though.

Please find the below:

- I am testing with PCs which are not in the domain as I am at customer Site, username/password which I log in to Jabber client coming from LDAP but PCs not in domain.

- I have created another Jabber-config file named jabber-config-uds for those PCs, then I assigned this xml file in " Cisco Product Specific" field  for those CFS device which log in to non-domain PCs , the rest of the users would be using the  EDI jabber-config.xml

- I have also cretaed UC services in CUCM 9.1, two for Directory, one EDI and one UDS, I assigned UDS one to non-domain-users.

- LDAP service is unknown, chat is greyed out and cannot see file transfer.

Thanks,

Hamed

[jeff.singh_2]

is xcp router service started ? Also do you enable IM on message settings ?