Jabber-Config HTTP 404

[ITGuy118]

Hello Everyone,

I have been trying to deploy Jabber (11.9) in Phone Only mode on CUCM 10.5.1. I found alot of information on the topic and have now reached the point where i need to see if the community can help.

As far as I know I have done everything that needs to be done. The issue im running into is I have uploaded the jabber-config.xml to the TFTP Servers and restarted the service, when I try and test for the cofig file using the url (http://<CUCM TFTP>:6970/jabber-config.xml) I get a page cannot be found in Chorme (HTTP 404). In IE I get a popup saying "Do you want to Open or save jabber-config_xml from <CUCM TFTP>" but cant actually click on anything. I have tried multiple different templates and deleting and re-adding the file. Hopefully someone has run into this and can help.

Thanks

[Jaime Valencia]

And have you tested with Jabber?

[ITGuy118]

Yes I have, when I examine the log I see the HTTP 404 error as well.

[Jaime Valencia]

Do you see the file listed in OS Admin?

Can you download it via CLI?

Are you sure the .xml is properly formatted?

[Maren Mahoney]

What do you see when you look at the jabber-config.xml via the command line? Go to the CLI and type:

file view tftp jabber-config.xml

Does it show up? Is the formatting correct? For that second question, did you create your jabber-config.xml file by hand or did you use a generator? The syntax is very fussy and if it is not formatted exactly right it will indeed throw a 404 error when you are trying to access it.

Maren