Jabber Custom Status/Presense is Broken

[lukeksmith]

I entered a custom status with a few non-standard characters into Jabber and then my status changed to offline and I cant change it now.  I tried reinstalling and wiping the entire C:\Users\<username>\AppData\Local\Cisco\Unified Communications\Jabber\CSF folder.

Can someone please help me fix this?

[Jaime Valencia]

Interesting, version??? on-prem or WebEx??

If on-prem, server versions??

[lukeksmith]

Jabber client is 10.6

Servers are on-prem 9.1

Pretty certain these statuses are sent to the server.  I logged into jabber on another PC and the status is still set to Offline. No clue how to wipe them off the server.

[lukeksmith]

Disabling then re-enabling my user account for presence in CUCM fixed the issue!

[Jaime Valencia]

Thanks for sharing, I haven't heard of that before, just out of curiosity, what non-standard characters you used in the status??

[jcfbucher]

I just had the same problem happen to me yesterday afternoon. Can confirm that disabling and re-enabling the account in CUCM works.