Jabber Custom Tabs don't work

[Essam Butt]

Hi All,

Custom Tabs on Jabber for windows don't show anything when I click on them. but the same work just fine in Jabber for iOS.? Here's the code:

 <Client>
 <jabber-plugin-config>
   <browser-plugin>
     <page refresh="true" preload="true">
       <tooltip>Cisco</tooltip>
       <icon>http://www.cisco.com/web/fw/i/logo.gif</icon>
	   <url>www.cisco.com</url>
     </page>
   </browser-plugin>
  </jabber-plugin-config>
 </Client>

Am I missing something? I looked into other topics but it didn't help my issue.

Thanks,

[Roger Kallberg]

This would be the configuration we use for custom tabs and it works on both types of clients.

[Essam Butt]

I tried playing around with the parameters, making them true/false, but still it doesn't display anything.

Since it works on iOS I suspect its not a config issue but rather something to do from the windows PC it is running on. Is there any changes required on the Windows PC to make it work?

[Roger Kallberg]

The district difference between our configuration and yours is that we have this tag in the xml configuration.

<browser-plugin-v2>

Have you tried with this? It might be because we use the UI option in CM, but anyway it’s an observation. 

[Essam Butt]

Yep tried that and still the same.

Maybe, I should mention that Jabber is in phone only mode. I don't know if that makes any difference.

[Oleksandr Yurchenko]

Hi,

try this:

[Essam Butt]

hi,

Yeah I tried all those possibilities even changing the url to an internal url but still it doesn't display on Windows.

Since it works on iOS I suspect its not a config issue but rather something to do from the windows PC it is running on. Is there any changes required on the Windows PC to make it work?

Thanks,

[Oleksandr Yurchenko]

Hi,  did you refresh Jabber config ? Did you restatt TFTP after updating xml ? Did you try another PC  ?

[Essam Butt]

yep, I did all that. at first I thought that it maybe due to my domain policies so I even tried on my own personal PC with a VPN and still it didn't show anything.

Maybe, I should mention that Jabber is in phone only mode. I don't know if that makes any difference.

[Essam Butt · Accepted solution]

Hi guys,

Just to update that the Custom Tabs started working after I update Jabber to the latest version which is: 14.0.1.

Thanks to everyone who responded.

Regards,