Jabber-Deskpone No Connection - CTI Error | CJ:2100:2

[Ahmed Abdulle]

Hello All,

Problem: 

Unable to establish a connection between Jabber and Deskphone

Action Done So Far:

Service: CTI Manager Restarted; Status Activated on Pub and Sub

End-User Settings

1) Desk Phone Associated and assigned under "Controlled Devices"

2) Permissions

Groups

Standard CCM End Users

Standard CTI Enabled

'Standard CTI Allow Control of All Devices' 

Roles

Standard CCM End Users

Standard CCMUser Admin

Standard CTI Enabled

3) UC Service Profile

Service Profile:  IM&P and CTI Port 2748

LDAP Port 389

4) User has checked Allow Control of Device from CTI 

5) Device has checked Allow Control of Device from CTI 

6) Line has checked Allow Control of Device from CTI 

After Jabber Refresh, unable to establish the connection. 

Jabber connection Status shows CTI not connected 

Error Message - Connection to Phone Service failed - CJ:2100:2

[davisjaron · Accepted solution]

You'll need to be sure to add these permissions to the end user:

Standard CTI Allow Control of Phones supporting Connected Xfer and conf

Standard CTI Allow Control of Phones supporting Rollover Mode

If that doesn't do the trick, you may be missing a few additional steps either on the end user, device, or line.  But let's start there and see if that gets you moving.

[Ahmed Abdulle]

Excellent!

Thanks very much davisjaron, that solved the issue. 

A SCCP phone worked but with 88xx series phones, it seems this additional permission was required for Jabber to be able to control the desk phone.

[davisjaron]

Glad I could help.  

Cheers