Jabber Desktop Calls - Dial from Directory versus Manual Dial

[Blaine K]

Platform info:  CUCM 11.0 Jabber Desktop for Windows (not a CSF device)

I'm seeing an odd issue with Jabber... If we select a User from the directory and hit the call button, we get an error that the call cannot be made.  If we manually dial that same User's phone number, their phone dials and connects the call without issue.  Both instances show the same exact phone number being called in the window.

I'm thinking that routing through the directory is missing something.  Ideas on how to identify the problem?

[Adarsh Chauhan]

Hi,

You can start from collecting jabber logs and CUCM logs

.

1) Jabber for Windows Problem Report

2) CUCM logs

cover both working and non-working scenario and attach the traces here.

Please rate and mark if helpful

Regards,

Adarsh Chauhan