Hi,
You can use call pickup.
You will have to do additional configuration.
The Group Call Pickup feature allows users to pick up incoming calls in another group. Users must dial the appropriate call pickup group number when this feature is activated from a Cisco Unified IP Phone. Use the softkey, G PickUp , for this type of call pickup . When the user invokes the Group Call Pickup phone feature while multiple calls are incoming to a pickup group, the user gets connected to the incoming call that has been ringing the longest. Depending on the phone model, the users can either use the Group Pickup programmable feature button or the Group Pickup softkey to pick up an incoming call. If Auto Group Call Pickup is not enabled, the user must press the G PickUp softkey, dial the group number of another pickup group, and answer the call to make the connection.
Please rate and mark correct if helpful
Regards,
Adarsh Chauhan
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