cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
809
Views
0
Helpful
2
Replies

Jabber does not have phone service

CTModule1
Level 1
Level 1

Hi,

I have problem with Jabber client, it's 12.8.2 version for Windows. This user does not have Phone Service in Settings. 

Not possible to register at all.

During creation, I used copy function from a known to be working user, and configured End user, Device, and associate device with user. I have provided Line, and applied config.

 

I tried couple of options to test. Those are following:

> Tried to create End User, Device, association from scratch, not using copy function. Applied config.

> Tried to log in with different, working user on that particular PC, and Phone Service was working.

> Tried that user which is not working on other PC on which Phone Service is known to be working, but Phone Service didn't worked in that case as well.

> Tried to install older Jabber versions, 10.6 was oldest, but not working.

 

I have also tried on PC's on domain network, and on non-domain network over VPN. 

All check boxes green on Licensing side.

 

Any suggestion what it could be ?

 

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

You can review the PRT for clues as to why it fails, and/or review the Jabber documentation and review all the necessary steps for this to work to make sure they're all correct in your deployment.

HTH

java

if this helps, please rate

It was permissions!