06-04-2020 02:30 PM
I have just installed a new CIMP server on my existing CUCM. I have not set up any SRV records just yet but am wanting to sign in a couple users first. The CUCM is on a different domain than my CIMP but I have updated the default SIP Proxy service parameter to reflect this.
I go into advanced settings and point to my CUCM server IP and put in my username and password. When I do this I get the error message "Provide server information"
CUCM and CIMP are both running on version 12.5
07-17-2020 02:26 PM
I ran across this issue today and it was resolved by enabling Home Cluster within User Management - > End User for that specific user. Hope this helps!
10-15-2020 10:49 PM
also make sure the DNS is able to resolve the CUCM host from the client where jabber is installed
07-07-2022 07:36 AM
Also make sure your end user is a member of the Standard CCM End Users Access Control Group
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