Hi....I'm new to using CME/SRST as a means of providing inteligent hunt groups handling for CUCM survivability and I'm having a problem getting the HLog feature working, ie the HLog softkey is visible in an idle state but you receive 'That key is not active here' when trying to activate - I'm assuming the action of pressing the HLog button should log you out of the assigned hunt group?? I have a 2921 ISR (IOS 15.1.3T3) that is providing SRST (SRST 8.5) for a couple of test handsets (7940 & 7942).  The handsets need the ability to login/logout of their resepctive hunt groups..I only have a single hunt group setup at the moment but there will be many in the final design.  I have to statically placed my ephone-dns in to their respective ephone-hunt groups once they have been auto provisioned using the 'srst mode auto-provision dn' command, ie there is no concept of Dymamic Hunt Group Membership. Here's my config telephony-service srst mode auto-provision dn srst ephone template 1 srst dn template 1 srst dn line-mode dual max-ephones 10 max-dn 20 preference 1 ip source-address 10.101.161.197 port 2000 max-redirect 20 no service directed-pickup timeouts interdigit 5 system message secondary WAN down - SRST time-zone 21 time-format 24 date-format dd-mm-yy max-conferences 8 gain -6 call-forward pattern .T hunt-group logout HLog transfer-system full-consult transfer-pattern .T fac standard create cnf-files version-stamp 7960 May 16 2012 15:22:37 ephone-dn-template  1 pickup-group 10 ephone-template  1 softkeys idle  Newcall Cfwdall Pickup Dnd HLog softkeys ringing  Answer HLog ephone-dn  1  dual-line number 3295 label 3295 description 01422301295 preference 1 ephone-dn-template 1 ephone-hunt login - not sure if this command is only required for Dynamic hunt group membership, ie 'list *,*' sort of thing?? ephone-dn  3  dual-line number 55997 description 55997 preference 1 ephone-dn-template 1 ephone-hunt login ephone-hunt 1 longest-idle pilot 301520 list 3295, 55997 preference 3 timeout 5, 5 statistics collect description *** SALES *** When you place a call to the pilot number (301520) the call is offered to both handsets as expected. Firmware levels are 7940 (P0030801SR01) and 7942 (SCCP42.9-2-3S) Should the HLog key allow me to login/logout when I have statically allocated my ephone-dns to a specific ephone-hunt group????  If I modify the ephone-hunt list to dynamic membership I can use the standard FAC (*3 and #3) to login/out but I have to be able to statically assign my dns to the hunt group....Anyone done this before?  If so it could be one for TAC.....Also - I'm not using any shared lines.. Cheers ... View more

Hi, We have a 4 node 7.1.5 CUCM cluster.  The publisher and one of the susbcriber servers are moving to a new IP subnet.  The procedure for changing the IP address (Pub and Sub) looks fairly well documented.  However, my client makes extensive use of Extension mobility.  Many of the userIDs looks as though they have been logged in for some time.  I'm concerned that users (some 1100) will have forgoton or may not even know how to login in and out of the system.  I want to know whether there is any imapct to the Extension Mobility community after changing the IP address of the publisher... Once the IP addressof the Publisher has been changed are the service subsriptions automatically updated?  Has anyone experience of this?  Is there any requirement to logout users My gut feeling is all will be well (famous last words ) and there will be no need for users to logout and log back in again.  Anyone ever done this? Thanks Steve ... View more

I have a Unity 4.2 UM client contained to a single AD forest/Exchange 2003 organisation (UUU.NET)- the same domain is used for corporate user accounts. We are now going to build a separate AD forest/Exchange 2007 organisation using Microsoft's documented Exchange Resource topology (XXX.NET). Users will continue to use UUU.NET as their account forrest but their mailbox will be assoiated with the Exhagnge 2007 cluster in a different forest, ie XXX.NET. A user provisioning process will allow new accounts created in the UUU.NET forest to appear in the XXX.NET forest with an associated mailbox. I believe the user accounts in the XXX.NET domain will be disabled. I plan to build a new Unity 7 server integrated with the new 2007 message store. I will also create a new switch integration with the existing CallManager 4.2 server (new VM config, profiles, etc). The existing Unity 4.2 server will remain in situ during the migration. Assuming I have successfully completed the Unity 7 install and the user provisioning process has replicated my users between the UUU.NET and XXX.NET forest/domains can I use the COBRAS tool to import my subscribers/greetings etc in to the Unity 7 database - for now I'm assuming the same Exchange alias will exist in both Forests. Do you foresee any issues with using this approach? Is there anything I need to prep before running COBRAS? At the moment it looks too good to be true ... View more

Is RTMT (CUCM 5.1) supported in a Citrix Presentation server 4 environment. The install guide suggest not.. "You can install RTMT, which works for resolutions 800*600 and above, on a computer that is running Windows 98, Windows XP, Windows 2000, (Cisco Unity Connection 2.1 only) Windows Vista, or Linux with KDE and/or Gnome client...." Has anyone tried this using Citrix? Are there any limitations? Thanks Steve ... View more

I have a new dual server CUCM 5.1 install. The publisher has suffered a hardware failure. Does anyone know what the official line is regarding moving the Pubs disks to a new server (identical hardware - possibly the subscriber). ... View more