Jabber Expressway MRA cannot communicate with the Servers

[Tommy .]

Hi All,

I had Jabber login problem , I was tried to login to Jabber with Expressway E configured in Public DNS , when i Login in internal no problem , but when i used to login from the internet the jabber error "cannot communicate with the servers" 

for CUCM version i used 10.5 , IM&P 10.5 , Expressway C&E X8.2.2

attached is the log from the jabber , 

any help ?

Regards,

Tommy

[Paul Stojanovski · Accepted solution]

Tommy,

It looks like the Jabber client is resolving the collab-edge record and trying to make a connection attempt on port 8443. When doing so the connection is timing out.

2015-01-27 21:48:53,364 INFO  [0x00000cac] [ls\src\http\CurlAnswerEvaluator.cpp(108)] [csf.httpclient] [http::CurlAnswerEvaluator::curlCodeToResult] - curlCode=[28] error message=[Connection timed out after 10000 milliseconds] result=[CONNECTION_TIMEOUT_ERROR]
2015-01-27 21:48:53,364 INFO  [0x00000cac] [ls\src\http\BasicHttpClientImpl.cpp(389)] [csf.httpclient] [http::executeImpl] - *-----* HTTP response from: https://bahanaexpe.bahanatcw.com:8443/YmFoYW5hdGN3LmNvbQ/get_edge_config?service_name=_cisco-uds&service_name=_cuplogin[1] -> 0.
2015-01-27 21:48:53,364 ERROR [0x00000cac] [ls\src\http\BasicHttpClientImpl.cpp(393)] [csf.httpclient] [http::executeImpl] - There was an issue performing the call to curl_easy_perform: CONNECTION_TIMEOUT_ERROR

On the Expressway-E under Status > Unified Communications, are the services Active?

Is port 8443 open on the firewall from Internet to DMZ?