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Jabber for android/Iphone will not login after CUCM Upgrade

rmckerrall1
Level 1
Level 1

Previous CUCM Version - 9.1

Current CUCM Version: 11.5

 

Existing Jabber clients work until they are reset. After a reset of Jabber, I am unable to connect to services automatically via the cisco-uds SRV. It still works via manual config.

 

I have not upgraded Presence but we are strictly phone only.

 

I am getting the following errors:

 

LocatorUdsQuery has failed with result: NO_HOME_UDS_FOUND

Unable to get the UDS hosts from the UDS query: FAILED

 

We have not made any config changes to the SRV.

 

Thanks

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

You cannot have IM&P 9.1 and CUCM 11.5, that is an unsupported environment and there is no way to tell what behavior you could get.

HTH

java

if this helps, please rate

Ok thanks,

 

Is the IM&P server required for phone only mode?

It works when I manually configure the Jabber client.