Jabber for Mac - End User unable to Cut & Paste Images in IM

trekerboy · ‎12-19-2013

Full discloure: I am an END USER, not an IT admin or anything like that. Not sure if this is the proper forum to ask this question but figured it was worth a shot...

Running OSX 10.9.1 and Jabber 9.2.1.

I am unable to copy-and-paste images into IM conversations with co-workers.

My "cachedPresenceConfigStore.xml" file shows:

"<im_cutandpaste_enabled>TRUE</im_cutandpaste_enabled>"

and

"<screen_capture_enabled>TRUE</screen_capture_enabled>"

...yet these functions seem to be missing from the IM client. As far as I know our organization's service-side policy allows for sending images over IM (confirmed this using the jabber client on a windows machine).

Am I just "doing it wrong" somehow? Is there some special method I need to use to be able to paste images into an IM conversation?

Any help or direction is appreciated.

Thank you,

Jason

Jonathan Schulenberg · ‎12-21-2013

Copy/paste is for text, not images. You'll need to use the Attach button if you want to send binary data. Screen capture is a Windows-only feature presently.

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trekerboy · ‎12-23-2013

Forgive my ignorance here, but where exactly is the "attach button"? Is this something that has to enabled on the server-side? If so, how can I check to see if my organization supports it for Mac? Seems that they do since the windows client allows the copy-and-paste of images into a chat (although even in the windows client there is no "attach" button for my org)

Jonathan Schulenberg · ‎12-24-2013

It appears they disabled it server-side as the button (a paperclip) normaly appears to the right of the emoticon button. While the jabber-config.xml file can block specific file extensions, it cannot disable the feature entirely. This is done within the Service Parameters of the server, which only an admin can see.

Procedure

Step 1 Choose Cisco Unified CM IM and Presence Administration > System > Service Parameters.

Step 2 From the Server menu, choose an IM and Presence node .

Step 3 In the Service Parameter Configuration window, choose Cisco XCP Router as the service.

Step 4 From the Enable file transfer drop-down list, click On or Off.

Step 5 Click Save.

Step 6 Restart the Cisco XCP Router Service on every node in the cluster. For more information, see Restart Cisco

XCP Router service, on page 43.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/im_presence/deployment/9_1_1/CUP0_BK_D5B4C107_00_deployment-guide-for-imp-91.html

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