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jabber for Windows 7 cannot make a call from PC

adisak.lakawin
Level 1
Level 1

We have installed Cisco IM & P ver 10.5 

and jabber on windows ver 10.6.0

for jabber on PC, i can register with IM & P can control Ipphone 

but cannot make a call from PC

i check log from jabber on windows that CTI not register 

on CUCM CTI still not register, services are activated all

please help 

and suggest solution 

Thank you very much 

1 Accepted Solution

Accepted Solutions

is the option greyed out?

if its not, and you select "use computer for calls".

does the CSF device register at all?

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View solution in original post

6 Replies 6

Dennis Mink
VIP Alumni
VIP Alumni

you want to use Jabber as a "softphone" or do you want to control a physical desk phone from Jabber?

for a softphone you need a CSF device, and it from Jabber (bottom::use computer for calls).

remember to associate the csf with the user as well, and associate the extension with the user.

Please remember to rate useful posts, by clicking on the stars below.

Dear Dennis Mink

i want to use Jabber as a Soft phone, i already to config CSF on cucm and associate with user 

but when choose  to use computer call, it cannot make a call

is the option greyed out?

did you associate the CSF device with the user?

Please remember to rate useful posts, by clicking on the stars below.

yes CSF already associate with user

is the option greyed out?

if its not, and you select "use computer for calls".

does the CSF device register at all?

Please remember to rate useful posts, by clicking on the stars below.

thank you Dennis

i found that connot reslove DNS, problem from my DNS server 

now CSF device is register with CUCM

 

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