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Jabber for Windows 9.2.4 deskphone/softphone no connection

j.house
Level 4
Level 4

‎09-26-2013 09:53 AM - edited ‎03-17-2019 03:33 PM

I have an issue with what appears to be only my desktop.  If I am on VPN (anyconnect client) Jabber phone control and softphone works perfectly.  If I am hardwired to my ASA and coming across my L2L IPSEC tunnel IM and Presence withing Jabber works but I have a red X through the phone on my Jabber client and cannot switch to Softphone mode (option doesn't do anything when I click on it).  I have other users running the same setup and they work fine, other internal users can run Jabber without issue as well.  I have full connectivity to the IM&P and CUCM TFTP, CCMCIP, and CTI servers.  any ideas?                  

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Jonathan Schulenberg
Hall of Fame
Hall of Fame

‎09-27-2013 06:21 AM

If you have other users on the same VPN setup, running on the same wired connection the question that comes to mind is if any PC-side firewall/HIDS exceptions didn't get opened for Jabber?

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