Jabber for windows 9.7 photo issue

[Service Desk]

Hello,

I'm facing an issue with corporate photos on Jabber version 9.7. Before, with version 9.2 i had the same problem but after add an entry on the file jabber-config.xml the corporate photos were already shown.

What can be the cause for this behaviour with version 9.7?

[Amit Kumar]

are you using thumbnailphoto or do you use a web url for contact photo ?

[Service Desk]

Hi Amit,

Hope you're doing well. Guess the problem is solved. We installed this new version 9.7 of jabber on a machine with Windows XP OS. After reviewing the Cisco Jabber for Windows 9.7 Release Notes I noticed that the only available Operating Systems for jabber 9.7 are:

Operating System Support Cisco Jabber for Windows 9.7 supports the following operating systems:

•Windows 7 (32 bit and 64 bit)

•Windows 8 (32 bit and 64 bit). Note: Metro Interface and Windows 8 RT are not supported.

•Windows 8.1 (32 bit and 64 bit). Note: MediaNet (including deskphone video feature) does not currently support Windows 8.1

Thanks a lot!