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Jabber for Windows black screen when Cisco Spark for Windows running

jeliasoncisco
Level 5
Level 5

Hello Jabber Team,

We have noticed a weird issue on when doing screen sharing on Jabber for Windows (Windows 7) when Cisco Spark for Windows is installed.

When doing Jabber IM or in a phone call and clicking Screen Share, the desktop and screen goes black. There is a black full screen window in the foreground. We determined the issue is coming from Cisco Spark. When you force close Cisco Spark, the screen and sharing goes back to normal. We are running the FCS build of Jabber 11.1

Thank you.

FYI: Anthony M. advised me to open this case here where the original is here:

Jabber for Windows black screen when Cisco Spark for Windows running

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