Jabber for Windows Call Quality (Remote Workers)

[ljohnson7]

Needs some help with troubleshooting some issues my users are having when working from home. They connect via VPN into the office and launch Jabber for Windows which is installed on their home desktop/laptop.

One of the complaints I get a lot is "static-y", "crackly, and broken up audio when calling from home using the Jabber client. What would be the cause of such an issue?

Thanks

[Ankoor Bek]

Hi,

Please provide the jabber version and VPN client being used.

[ljohnson7]

10.5.5

[Ankoor Bek]

And what is the VPN client being used?

[ljohnson7]

AnyConnect v3.1.06079 & 3.1.06073

[Ankoor Bek]

Please provide a full call flow and collect a wireshark packet capture and jabber PRT logs and upload it.

I will have to analyze them further to get a possible root cause.