Jabber for Windows doesn't resolve the name of the user

[HeribertoVV]

Hello,

We are observing that when a user logs-in into Jabber in a computer he can resolve its name (in the top part of the windows appears his name insted of his userID@domain.com). But when the same user signs-in in another computer, sometimes he sees userID@domain.com instead of his name and any user that logs-in in that computer neither can resolver his name and always sees userID@domain.com. The solution we found is that uninstalling the software (not only reestablishing Jabber) and reinstaling again, the user logs-in and then he can see his name.

Does anyone has this issue? Any solution that doesn't involve reinstalling the software?

[Jaime Valencia]

How did you configure name resolution??? SRV? .xml???

[HeribertoVV]

Thank you, Jaime.

We used .xml.

[Jaime Valencia]

And have you checked you're able to pull the .xml in that PC?? and that there are no errors in the PRT??

[HeribertoVV]

I already created a new jabber-configX.xml file for an specific user. I applied it in "Cisco Support Field" (is that right?), but the Jabber doesn't take that configuration I used in the file. I uploaded the file to the TFTP server and restarted the service. Does anything else I have to do?

Thank you.

[Jaime Valencia]

Have you confirmed you're able to pull the config file????

If not, you want to see what is preventing that in your network.

[HeribertoVV]

How do I confirm that?

[Jaime Valencia]

Try to download the file, or look at the PRT

[HeribertoVV]

I didn't understand pretty well. I have a personal jabber-config.xml file and I want to test an user (CSF device) with it. What do I have to do to accomplish that? I wrote the name of the file in "Cisco Support Field"  parameter for device configuration parameters (CSF device). I restart the device, but I am not able to see the changes I made.

This is the file:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
 <CUCM>
   <PhoneService_UseCredentialsFrom>PresenceServer</PhoneService_UseCredentialsFrom>
   <PhoneService_UseCredentialsFrom>PresenceServer</PhoneService_UseCredentialsFrom>
</CUCM>
<Voicemail>
   <VoicemailService_UseCredentialsFrom>CUCServer</VoicemailService_UseCredentialsFrom>
   <VoicemailService_UseCredentialsFrom>CUCServer</VoicemailService_UseCredentialsFrom>
</Voicemail>
 <Client>
   <Disable_IM_History>true</Disable_IM_History>
   <CachePasswordMobile>true</CachePasswordMobile>
   <EnableAutosaveUserPref>true</EnableAutosaveUserPref>
   <MaxNumberOfBookmarks>50</MaxNumberOfBookmarks>
   <Persistent_Chat_Enabled>true</Persistent_Chat_Enabled>
   <SwapDisplayNameOrder>false</SwapDisplayNameOrder>
 </Client>
 <Options>
   <DockedWindowPosition>TopLeft</DockedWindowPosition>
   <DockedWindowVisible>false</DockedWindowVisible>
   <EnableLoadAddressBook>true</EnableLoadAddressBook>
   <Set_Status_Inactive_Timeout>10</Set_Status_Inactive_Timeout>
   <StartCallWithVideo>false</StartCallWithVideo>
   <Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>
 </Options>
 <Phone>
   <CtiServer1>CTIServer1</CtiServer1>
   <CtiServer2>CTIServer2</CtiServer2>
   <EnableCallPark>false</EnableCallPark>
   <Meeting_Server_Address>https://webexbm.banxico.org.mx</Meeting_Server_Address>
   <TftpServer1>TFTP01</TftpServer1>
   <TftpServer2>TFTP02</TftpServer2>
 </Phone>
 <Policies>
   <BDIDirectoryURI>mail</BDIDirectoryURI>
   <CalendarAutoRefreshTime>60000</CalendarAutoRefreshTime>
   <CiscoTelProtocolPermissionEnabled>false</CiscoTelProtocolPermissionEnabled>
   <CiscoTelProtocolPopupWindowEnabled>false</CiscoTelProtocolPopupWindowEnabled>
   <DirectoryURI>mail</DirectoryURI>
   <EnableSIPURIDialling>false</EnableSIPURIDialling>
   <Disallowed_File_Transfer_Types>.exe</Disallowed_File_Transfer_Types>
   <EnableCallPickup>true</EnableCallPickup>
   <EnableLoadAddressBook>true</EnableLoadAddressBook>
   <InitialPhoneSelection>deskphone</InitialPhoneSelection>
   <ServicesDomainSsoEmailPrompt>OFF</ServicesDomainSsoEmailPrompt>
   <TelemetryCustomerID>mx.org</TelemetryCustomerID>
   <VoiceServicesDomain>myDomain.com</VoiceServicesDomain>
 </Policies>
 <Presence>
   <CalendarWebExMeetingPresence>true</CalendarWebExMeetingPresence>
 </Presence>
 <Directory>
   <SipUri>mail</SipUri>
   <BDISipUri>mail</BDISipUri>
   <OtherPhone>homePhone</OtherPhone>
   <BDIOtherPhone>homePhone</BDIOtherPhone>
   <BDILDAPServerType>AD</BDILDAPServerType>
   <BDIServerPort1>myPort</BDIServerPort1>
   <BDIPresenceDomain>MyDomain.com</BDIPresenceDomain>
   <BDIPrimaryServerName>mySerrver</BDIPrimaryServerName>
   <BDISearchBase1>myParameters</BDISearchBase1>
   <BDIConnectionUsername>USER</BDIConnectionUsername>
   <BDIConnectionPassword>PASSWORD</BDIConnectionPassword>
 </Directory>
</config>

Thanks!