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Beginner

Jabber for Windows doesn't resolve the name of the user

Hello,

We are observing that when a user logs-in into Jabber in a computer he can resolve its name (in the top part of the windows appears his name insted of his userID@domain.com). But when the same user signs-in in another computer, sometimes he sees userID@domain.com instead of his name and any user that logs-in in that computer neither can resolver his name and always sees userID@domain.com. The solution we found is that uninstalling the software (not only reestablishing Jabber) and reinstaling again, the user logs-in and then he can see his name.

Does anyone has this issue? Any solution that doesn't involve reinstalling the software?

8 REPLIES 8
Highlighted
Hall of Fame Cisco Employee

How did you configure name

How did you configure name resolution??? SRV? .xml???

HTH

java

if this helps, please rate
Highlighted
Beginner

Thank you, Jaime. We used

Thank you, Jaime.

 

We used .xml.

Highlighted
Hall of Fame Cisco Employee

And have you checked you're

And have you checked you're able to pull the .xml in that PC?? and that there are no errors in the PRT??

HTH

java

if this helps, please rate
Highlighted
Beginner

 I already created a new

 

I already created a new jabber-configX.xml file for an specific user. I applied it in "Cisco Support Field" (is that right?), but the Jabber doesn't take that configuration I used in the file. I uploaded the file to the TFTP server and restarted the service. Does anything else I have to do?

 

Thank you.

Highlighted
Hall of Fame Cisco Employee

Have you confirmed you're

Have you confirmed you're able to pull the config file????

If not, you want to see what is preventing that in your network.

HTH

java

if this helps, please rate
Highlighted
Beginner

 How do I confirm that?

 

How do I confirm that?

Highlighted
Hall of Fame Cisco Employee

Try to download the file, or

Try to download the file, or look at the PRT

HTH

java

if this helps, please rate
Highlighted
Beginner

 I didn't understand pretty

 

I didn't understand pretty well. I have a personal jabber-config.xml file and I want to test an user (CSF device) with it. What do I have to do to accomplish that? I wrote the name of the file in "Cisco Support Field"  parameter for device configuration parameters (CSF device). I restart the device, but I am not able to see the changes I made.

This is the file:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
 <CUCM>
   <PhoneService_UseCredentialsFrom>PresenceServer</PhoneService_UseCredentialsFrom>
   <PhoneService_UseCredentialsFrom>PresenceServer</PhoneService_UseCredentialsFrom>
</CUCM>
<Voicemail>
   <VoicemailService_UseCredentialsFrom>CUCServer</VoicemailService_UseCredentialsFrom>
   <VoicemailService_UseCredentialsFrom>CUCServer</VoicemailService_UseCredentialsFrom>
</Voicemail>
 <Client>
   <Disable_IM_History>true</Disable_IM_History>
   <CachePasswordMobile>true</CachePasswordMobile>
   <EnableAutosaveUserPref>true</EnableAutosaveUserPref>
   <MaxNumberOfBookmarks>50</MaxNumberOfBookmarks>
   <Persistent_Chat_Enabled>true</Persistent_Chat_Enabled>
   <SwapDisplayNameOrder>false</SwapDisplayNameOrder>
 </Client>
 <Options>
   <DockedWindowPosition>TopLeft</DockedWindowPosition>
   <DockedWindowVisible>false</DockedWindowVisible>
   <EnableLoadAddressBook>true</EnableLoadAddressBook>
   <Set_Status_Inactive_Timeout>10</Set_Status_Inactive_Timeout>
   <StartCallWithVideo>false</StartCallWithVideo>
   <Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>
 </Options>
 <Phone>
   <CtiServer1>CTIServer1</CtiServer1>
   <CtiServer2>CTIServer2</CtiServer2>
   <EnableCallPark>false</EnableCallPark>
   <Meeting_Server_Address>https://webexbm.banxico.org.mx</Meeting_Server_Address>
   <TftpServer1>TFTP01</TftpServer1>
   <TftpServer2>TFTP02</TftpServer2>
 </Phone>
 <Policies>
   <BDIDirectoryURI>mail</BDIDirectoryURI>
   <CalendarAutoRefreshTime>60000</CalendarAutoRefreshTime>
   <CiscoTelProtocolPermissionEnabled>false</CiscoTelProtocolPermissionEnabled>
   <CiscoTelProtocolPopupWindowEnabled>false</CiscoTelProtocolPopupWindowEnabled>
   <DirectoryURI>mail</DirectoryURI>
   <EnableSIPURIDialling>false</EnableSIPURIDialling>
   <Disallowed_File_Transfer_Types>.exe</Disallowed_File_Transfer_Types>
   <EnableCallPickup>true</EnableCallPickup>
   <EnableLoadAddressBook>true</EnableLoadAddressBook>
   <InitialPhoneSelection>deskphone</InitialPhoneSelection>
   <ServicesDomainSsoEmailPrompt>OFF</ServicesDomainSsoEmailPrompt>
   <TelemetryCustomerID>mx.org</TelemetryCustomerID>
   <VoiceServicesDomain>myDomain.com</VoiceServicesDomain>
 </Policies>
 <Presence>
   <CalendarWebExMeetingPresence>true</CalendarWebExMeetingPresence>
 </Presence>
 <Directory>
   <SipUri>mail</SipUri>
   <BDISipUri>mail</BDISipUri>
   <OtherPhone>homePhone</OtherPhone>
   <BDIOtherPhone>homePhone</BDIOtherPhone>
   <BDILDAPServerType>AD</BDILDAPServerType>
   <BDIServerPort1>myPort</BDIServerPort1>
   <BDIPresenceDomain>MyDomain.com</BDIPresenceDomain>
   <BDIPrimaryServerName>mySerrver</BDIPrimaryServerName>
   <BDISearchBase1>myParameters</BDISearchBase1>
   <BDIConnectionUsername>USER</BDIConnectionUsername>
   <BDIConnectionPassword>PASSWORD</BDIConnectionPassword>
 </Directory>
</config>

 

 

Thanks!

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