10-14-2015 11:24 AM - edited 03-17-2019 05:35 PM
We are observing that when a user logs-in into Jabber in a computer he can resolve its name (in the top part of the windows appears his name insted of his userID@domain.com). But when the same user signs-in in another computer, sometimes he sees userID@domain.com instead of his name and any user that logs-in in that computer neither can resolver his name and always sees userID@domain.com. The solution we found is that uninstalling the software (not only reestablishing Jabber) and reinstaling again, the user logs-in and then he can see his name.
Does anyone has this issue? Any solution that doesn't involve reinstalling the software?
10-14-2015 12:15 PM
How did you configure name resolution??? SRV? .xml???
10-15-2015 01:29 PM
Thank you, Jaime.
We used .xml.
10-15-2015 02:01 PM
And have you checked you're able to pull the .xml in that PC?? and that there are no errors in the PRT??
10-16-2015 07:49 AM
I already created a new jabber-configX.xml file for an specific user. I applied it in "Cisco Support Field" (is that right?), but the Jabber doesn't take that configuration I used in the file. I uploaded the file to the TFTP server and restarted the service. Does anything else I have to do?
10-16-2015 07:51 AM
Have you confirmed you're able to pull the config file????
If not, you want to see what is preventing that in your network.
10-16-2015 08:12 AM
How do I confirm that?
10-16-2015 08:18 AM
Try to download the file, or look at the PRT
10-16-2015 08:39 AM
I didn't understand pretty well. I have a personal jabber-config.xml file and I want to test an user (CSF device) with it. What do I have to do to accomplish that? I wrote the name of the file in "Cisco Support Field" parameter for device configuration parameters (CSF device). I restart the device, but I am not able to see the changes I made.
This is the file:
<?xml version="1.0" encoding="utf-8"?>
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