Jabber iOS Apple Push Notifications APN

[Jakub Stroinski]

Having issues setting up APN

Not getting notifications

Have followed this guide to no avail

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/pushNotifications/11_5_1_su2/cucm_b_push-notification-deployment-iPhone-iPad/cucm_b_push-notification-deployment-for-apple_chapter_00.html

Any ideas how to troubleshoot?

Thanks!

[Ryan Vermeys]

I'm having the same issue.  Followed the guide to the letter and still no dice. I have an open TAC case. They requested the following from me for troubleshooting:

Can you please send me the screenshot of the Cloud Onboarding page from the CUCM server?

Can you also try the below procedure, collect the logs and send it over:

• Set the XCP Router and the XCP Config Manager logs to Debug level using the IMP Serviceability page
• Reset Jabber client on the iOS device.
• Log into Jabber
• Place the Jabber application in the background, make a note of the time and send the user a Jabber IM/push notification (which shouldn’t pop up, in your case).
• Place the Jabber application in the foreground, make a note of the time and send the user a Jabber IM/push notification (which should pop up, in your case).
• Obtain a Jabber Problem Report
• Collect the IMP XCP Router and the XCP Config Manager logs using the RTMT tool for the failure event

Set the logs levels back to Info on the IMP server.

Send me the logs and include the timestamp of the failed and working IM message.

I'll let you know what I hear back from them.

Ryan

[Jakub Stroinski]

I ended up doing the same thing. They asked me for the exact same procedure. I sent the logs over 24 hours ago. They're analyzing them right now.

[Jakub Stroinski]

After reviewing my logs, my TAC engineer has escalated to the BU

[Ryan Vermeys]

Have you checked your IM&P server DNS settings?  It appears mine (I only have 1 node) lost these during the upgrade somehow, as they were blank.  I will be fixing this and rebooting over the weekend and will post my results.  

Edit: This fixed my issue.  APNs are working as I expect.

[Jakub Stroinski]

My DNS settings are still good

[RAJAMANI Nallakaruppan]

Jakub, 

I went through the logs, looks like a cert issue. 

can you post the screenshot of the Cloud onboarding page from the CUCM?

Do you have the "I want Cisco to manage the Cisco Cloud Service CA certificates required for this trust" checked?

Thanks

Raj

[octaviangitu]

I have the same problem. Jabber iPhone not getting Push notifications from IMP. Neither in local LAN nor through MRA! All configurations done according to Cisco Guide! In foreground app OK, in background no notifications! Cisco ASA shows that IM Presence sends packets to 443 WAN! 

[Jakub Stroinski]

I've been working on this with TAC for a while now. I have a session with another engineer on Tuesday. We'll see if we can get somewhere. If we do, I'll post back here

[octaviangitu]

So in your case, still Push notifications do not work! OK, will be waiting for the info that you'll get from TAC! Thank you!!!

[octaviangitu]

At last!!!! Cisco published on the 20th of May the solution. Patch for IM&P fix to support fetching of Access Token from Cisco Cloud, it fixes XCPConfigManager.

Download and install on IM&P Servers -> ciscocm.cup-xcp-configmgr-pns-11.5.1.SU2-v1.cop.sgn

Pay attention! Install ONLY with Push Notification already activated on CUCM! Otherwise it will NOT work!

Good luck!!!

[Jakub Stroinski]

I seriously just got an email two minutes ago with this same info from the TAC engineer. 

I'll give it a shot

[octaviangitu]

:))

Just make sure to apply the patch, with Push Notification Enabled on CUCM!

[Jakub Stroinski]

Patch worked! Success :)