Overview This document maps the location of logs in the CLI/Root to the Service name for the Cisco Unified Presence Server(CUPS) / Cisco IM & Presence Server   Log location  The below table gives the path that can be used on the Root level. To obtain the logs from the CLI , replace /var/log/active with file get activelog If you just want to view the list of files, then replace /var/log/active with file list activelog Service Name Log Path Admin Sftp Backup /common/adminsftp/backup/. Admin Sftp License /common/adminsftp/license/. Admin Sftp Restore /common/adminsftp/restore/. Admin Sftp Upgrade /common/adminsftp/upgrade/. Boot Logs /var/log/active/syslog/boot.* Cisco AMC Service /var/log/active/cm/trace/amc/log4j/amc.log Cisco AMC Service AlertLog /var/log/active/cm/log/amc/AlertLog/ Cisco AMC Service CallLog /var/log/active/cm/log/amc/CallLog/ Cisco AMC Service DeviceLog /var/log/active/cm/log/amc/DeviceLog/ Cisco AMC Service PPRLog /var/log/active/cm/log/amc/PPRLog/ Cisco AMC Service ServerLog /var/log/active/cm/log/amc/ServerLog/ Cisco AMC Service ServiceLog /var/log/active/cm/log/amc/ServiceLog/ Cisco AXL Web Service /var/log/active/tomcat/logs/axl/log4j/axl.log Cisco Abort Transaction Spooling /var/log/active/cm/log/informix/ats/. Cisco Audio Translator App /var/log/active/cm/trace/cms/sdi/at.txt Cisco Audit Event Service /var/log/active/cm/trace/auditlog/sdi/audittrace.txt Cisco Audit Logs /var/log/active/audit/informixauditlogs/. Cisco Bulk Provisioning Service /var/log/active/cm/trace/bps/log4j/bps.log Cisco CAR Web Service /var/log/active/tomcat/logs/car/log4j/car.log Cisco CCM DBL Web Library /var/log/active/tomcat/logs/dbl/log4j/dbl.log Cisco CCM NCS Web Library /var/log/active/tomcat/logs/ncs/log4j/ncs.log Cisco CCM PD Web Service /var/log/active/tomcat/logs/pd/log4j/pd.log Cisco CCMRealm Web Service /var/log/active/tomcat/logs/ccmrealm/log4j/ccmrealm.log Cisco CCMService Web Service /var/log/active/tomcat/logs/ccmservice/log4j/ccmservice.log Cisco CDP /var/log/active/cm/trace/cdp/sdi/cdpd.txt Cisco CDP Agent /var/log/active/cm/trace/cdpmib/sdi/CdpMIBSubAgtLog.txt Cisco CDR Agent /var/log/active/cm/trace/cdragent/log4j/cdragent.log Cisco CDR Repository Manager /var/log/active/cm/trace/cdrrep/log4j/cdrrepmgr.log Cisco CDR files on CM server /var/log/active/cm/cdr/ Cisco CDR files on Publisher Processed /var/log/active/cm/cdr_repository/processed/ Cisco CallManager Cisco IP Phone Services /var/log/active/tomcat/logs/ccmcip/log4j/ccmcip.log Cisco CallManager SNMP Service /var/log/active/cm/trace/ccmmib/sdi/CcmMibAgent.txt Cisco Change Credential Application /var/log/active/tomcat/logs/changecredential/log4j/changepin.log Cisco Client Profile Agent /var/log/active/tomcat/logs/epassoap/log4j/EPASSoap.log Cisco Common User Interface /var/log/active/tomcat/logs/cui/log4j/cui.log Cisco Config Agent /var/log/active/epas/trace/epasca/sdi/epasca.txt Cisco ControlCenter CLI /var/log/active/cm/trace/ccmservice/log4j/ccmservice.log Cisco Corefile Recovery Tool /var/log/active/cm/trace/cfrt/cfrt.txt Cisco DRF Local /var/log/active/platform/drf/trace/drfLA.log Cisco DRF Master /var/log/active/platform/drf/trace/drfMA.log Cisco Database Cli Output /var/log/active/cm/trace/dbl/*.tar Cisco Database Installation Service /var/log/active/cm/trace/dbl/sdi/*.sql.log.err Cisco Database Layer Monitor /var/log/active/cm/trace/dbl/sdi/dbmon.txt Cisco Database Library Trace /var/log/active/cm/trace/dbl/sdi/dbl*.log Cisco Database Notification Service /var/log/active/cm/trace/dbl/sdi/dbnotify* Cisco Database Replicator Trace /var/log/active/cm/trace/dbl/sdi/replication_scripts_output.log Cisco Dhcp Monitor Service /var/log/active/cm/trace/dhcpmon/log4j/dhcpmon.log Cisco Dialed Number Analyzer /var/log/active/tomcat/logs/dna/log4j/dna.log Cisco DirSync /var/log/active/cm/trace/dirsync/log4j/dirsync.log Cisco Discovery Responder Service /var/log/active/platform/log/mdns*.log Cisco Extension Mobility /var/log/active/tomcat/logs/em/log4j/emservice.log Cisco Extension Mobility Application /var/log/active/tomcat/logs/em/log4j/emapp.log Cisco GRT Communication Web Service /var/log/active/tomcat/logs/grt/log4j/grt.log Cisco IM and Presence Admin /var/log/active/tomcat/logs/cupadmin/log4j/cupadmin.log Cisco IM and Presence User /var/log/active/tomcat/logs/cupuser/log4j/cupuser.log Cisco Informix Database Service /var/log/active/cm/log/informix/af* Cisco Intercluster Sync Agent /var/log/active/epas/trace/cupicsa/log4j/icSyncAgent.log Cisco Ip Manager Assistant /var/log/active/tomcat/logs/ipma/log4j/ipma_ChangeLog.log Cisco Ip Voice Media Streaming App /var/log/active/cm/trace/cms/sdi/cms.txt Cisco License Manager /var/log/active/cm/trace/licensing/log4j/licensing*.log Cisco Location Bandwidth Manager /var/log/active/cm/trace/lbm/sdl/SDL.* Cisco Log Partition Monitoring Tool /var/log/active/cm/trace/lpm/sdi/lpm.txt Cisco Log4jinit Servlet /var/log/active/tomcat/logs/log4jinit/log4j/log4jinit.log Cisco Login Datastore /var/log/active/epas/trace/imdb/sdi/ttlogin.log Cisco Presence Datastore /var/log/active/epas/trace/imdb/sdi/ttsoft.log Cisco Presence Engine /var/log/active/epas/trace/epe/sdi/epe.txt Cisco RIS Data Collector /var/log/active/cm/trace/ris/sdi/ris.txt Cisco RIS Data Collector PerfMonLog /var/log/active/cm/log/ris/csv/PerfMon.csv Cisco RTMT Web Service /var/log/active/tomcat/logs/rtmt/log4j/rtmt.log Cisco Replication Watcher /var/log/active/epas/trace/replwatcher/log4j/replWatcher.log Cisco RisBean Library /var/log/active/tomcat/logs/risbean/log4j/risbean.log Cisco Role-based Security /var/log/active/tomcat/logs/rbs/log4j/rbsaccess.log Cisco Route Datastore /var/log/active/epas/trace/imdb/sdi/ttroute.log Cisco Row Information Spooling /var/log/active/cm/log/informix/ris/. Cisco SIP Proxy /var/log/active/epas/trace/esp/sdi/esp.txt Cisco SOAP Web Service /var/log/active/tomcat/logs/soap/csv/*.csv Cisco SOAPMessage Service /var/log/active/tomcat/logs/soapmessage/log4j/soapmessage.log Cisco SSO /var/log/active/sso/policyagent/ Cisco Server Recovery Manager /var/log/active/epas/trace/srm/log4j/srm.log Cisco Serviceability Reporter /var/log/active/cm/trace/rtmtreporter/log4j/rtmtreporter.log Cisco Serviceability Reporter AlertReport /var/log/active/cm/report/rtmtreporter/AlertRep/ Cisco Serviceability Reporter CallActivitiesReport /var/log/active/cm/report/rtmtreporter/CallActivitiesRep/ Cisco Serviceability Reporter DeviceReport /var/log/active/cm/report/rtmtreporter/DeviceRep/ Cisco Serviceability Reporter PPRReport /var/log/active/cm/report/rtmtreporter/PerformanceRep/ Cisco Serviceability Reporter ServerReport /var/log/active/cm/report/rtmtreporter/ServerRep/ Cisco Serviceability Reporter ServiceReport /var/log/active/cm/report/rtmtreporter/ServiceRep/ Cisco Stored Procedure Trace /var/log/active/cm/trace/dbl/sdi/spltrace* Cisco Sync Agent /var/log/active/epas/trace/epassa/log4j/syncAgent.log Cisco Syslog Agent /var/log/active/cm/trace/syslogmib/sdi/syslogmib.txt Cisco TAPS Service /var/log/active/cm/trace/taps/log4j/taps.log Cisco Tomcat /var/log/active/tomcat/logs/catalina*.* Cisco Tomcat Security Logs /var/log/active/tomcat/logs/security/log4j/security*.* Cisco Tomcat Stats Servlet /var/log/active/tomcat/logs/tomcatstats/log4j/tomcatstats.log Cisco Trace Collection Service /var/log/active/cm/trace/tct/log4j/tct.log Cisco UXL Web Service /var/log/active/tomcat/logs/uxl/log4j/UXL.log Cisco Unified OS Admin Web Service /var/log/active/tomcat/logs/cmplatform/log4j/cmplatform.log Cisco Unified OS Platform API /var/log/active/tomcat/logs/platform-api/log4j/platform-api.log Cisco Unified Reporting Web Service /var/log/active/tomcat/logs/cucreports/log4j/cucreports.log Cisco User Data Services /var/log/active/tomcat/logs/cucm-uds/log4j/cucm-uds.log Cisco WebDialer Web Service /var/log/active/tomcat/logs/webdialer/log4j/webdialer.log Cisco WebDialerRedirector Web Service /var/log/active/tomcat/logs/redirector/log4j/redirector.log Cisco XCP Authentication Service /var/log/active/epas/trace/xcp/log/auth-svc-1_.log Cisco XCP Config Manager /var/log/active/epas/trace/xcpconfigmgr/log4j/xcpconfigmgr.log Cisco XCP Connection Manager /var/log/active/epas/trace/xcp/log/client-cm-1_.log Cisco XCP Directory Service /var/log/active/epas/trace/xcp/log/dir-svc-1_.log Cisco XCP Message Archiver /var/log/active/epas/trace/xcp/log/msg-arc-1_.log Cisco XCP Router /var/log/active/epas/trace/xcp/log/rtr-jsm-1_.log Cisco XCP SIP Federation Connection Manager /var/log/active/epas/trace/xcp/log/sip-cm-3_.log Cisco XCP Text Conference Manager /var/log/active/epas/trace/xcp/log/txt-conf-1_.log Cisco XCP Web Connection Manager /var/log/active/epas/trace/xcp/log/web-cm-2_.log Cisco XCP XMPP Federation Connection Manager /var/log/active/epas/trace/xcp/log/xmpp-cm-4_.log Cron Logs /var/log/active/syslog/cron.* Event Viewer-Application Log /var/log/active/syslog/CiscoSyslog*.* Event Viewer-System Log /var/log/active/syslog/messages.* FIPS Logs /var/log/active/platform/fips/*.log Host Resources Agent /var/log/active/platform/snmp/hostagt/. IPT Platform CLI Created Reports /var/log/active/platform/log/SystemReport-*.tgz IPT Platform CLI Logs /var/log/active/platform/log/cli*.log IPT Platform Cert Monitor Logs /var/log/active/platform/log/certm*.log IPT Platform CertMgr Logs /var/log/active/platform/log/certMgmt*.log IPT Platform Cluster Manager Logs /var/log/active/platform/log/clustermgr* IPT Platform GUI Logs /var/log/active/tomcat/logs/iptplatform/log4j/iptplatform*.* IPT Platform IPSecMgmt Logs /var/log/active/platform/log/ipsecMgmt*.log IPT Platform RemoteSupport Logs /var/log/active/platform/log/getflag* Install File Signing /var/log/active/platform/log/authenticate*.* Install and Upgrade Logs /var/log/install/*.log MIB2 Agent /var/log/active/platform/snmp/mib2agt/. Mail Logs /var/log/active/syslog/maillog.* Mgetty Logs /var/log/active/mgetty/mgetty*.* NTP Logs /var/log/active/syslog/sd_ntp.* Netdump Logs /var/log/active/crash/magic/. Packet Capture Logs /var/log/active/platform/cli/*.cap Prog Logs /var/log/active/cm/trace/ccm/Proglogs/. SAR Logs /var/log/active/sa/sar* SELinux logs start up scripts Logs /var/log/active/platform/selinux_startup.log SELinux Audit Logs /var/log/active/audit/vos/vos-audit.log* SELinux Logs pre auditd initialization  /var/log/active/syslog/messages SNMP Master Agent /var/log/active/platform/snmp/snmpdm/. SOAP - Diagnostic Portal Database Service /var/log/active/tomcat/logs/dp/log4j/dp.log Security Logs /var/log/active/syslog/secure.* Service Manager /var/log/active/platform/log/servm*.log Service Registration Logs /var/log/active/platform/service-registration/*.log Spooler Logs /var/log/active/syslog/spooler.* System Application Agent /var/log/active/platform/snmp/sappagt/. TLC Temp Logs /common/adminsftp/log/.   ... View more

When making video calls on Nokia devices E6 or E7 over GSM with Nokia Call Connect software installed on them, the phones crashes. The crash isn't experienced if the phones don't have the software Nokia Call Connect installed on them The Nokia Call Connect version which is affected is 2.02(517) and following are the Nokia phones which are affected Nokia E6-00 111.140.0058 (Nokia Belle Refresh) Nokia E7-00 111.040.1511 (Nokia Belle Refresh) The issue has been resolved with a Engineer Special image of Nokia Call Connect. The issue is also being tracked with the Cisco Defect ID CSCuj00194 . Please contact Cisco TAC for the Engineering Special image. This is a Symbian file which has to be installed on the affected Nokia phones for the issue to be resolved. Due to some business constrains, Nokia will not be able to publish this Engineering special on the OVI store. More information of the Defect CSCuj00194 can be found at http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCuj00194 The details of the defect are as follows : Symptom: Nokia phones crashes when making Video calls over GSM with NCC installed Conditions: NCC(Nokia Call Connect) installed on Nokia Devices Nokia version 2.02(517) Workaround: Engineering Special available for the issue Please contact Cisco TAC for the same Further Problem Description: When making video calls on Nokia devices over GSM network, the devices crash when the Nokia Call Connect app is installed on them. Affected Nokia Devices Nokia E6-00 111.140.0058 (Nokia Belle Refresh) Nokia E7-00 111.040.1511 (Nokia Belle Refresh) ... View more