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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Jabber is now asking for a token on our Galaxy & iPhones.

This issue arose shortly before the recent holiday break.......mid December 2018.
On both the new Galaxy 8 and iPhone 7 installs, users are now being asked for an RSA token to complete the install.
The user enters their business email address, clicks Accept/OK.....and then the RSA message appears.

Also..........it's hit-or-miss.........mostly miss.
I recently had 3 or 4 users in a row where the install went thru just fine.
But installs I performed today were not successful.

Same installs worked fine for months prior to mid-December.
Please note that this is an issue for the new installs.
Prior installs are fine.

Any suggestions?

Thanks!

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Re: Jabber is now asking for a token on our Galaxy & iPhones.

Jabber has no understanding of RSA tokens. This sounds like a SSO or MDM question.

Re: Jabber is now asking for a token on our Galaxy & iPhones.

Hello,

 

This has nothing to do with Jabber (on any version of it).

I would suggest to check if there is any MDM (Mobile Device Management) implemetation you have at your corporation.

 

George

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