Jabber login fail

[mehmetazak]

Hi Team,

I set up expressway-C and exp-E. I configured them as documents but i have o problem. When I am getting an error(username and password error) I try to login in jabber for iphone. Users are coming from LDAP. I can login with jabber for windows on internal. Error event log is on attachment. Could you help me, is there any idea for this issue?

Regars,

Murat

[mehmetazak]

Is there any idea?

[Leszek Wojnarski]

Doe this user have "Home cluster" checkbox checked on user configuration webpage?

Is your VCS-C pointing to CUCM cluster where user is configured, if not then do your clusters have ILS setup between them?

Leszek

[Jaime Valencia]

What troubleshooting have you done so far??

I see 3 alarms on the screenshot, what are those related to??

[mehmetazak]

those related to login with user "hu000232@ziraatkatilim.com.tr" but I was getting an error which was "unable to determine home CUCM". Do I have to enter to subscribe hostname of the CUCM to the SRV records? 

I have checked configuration and certificate, I have not found any mistake. I have done acording to document.

[Jaime Valencia]

Yes, if you a CUCM cluster, you should see them all recognized in exp-c, and you need the SRVs for all servers.