Jabber MRA Login

[mmaamm238]

Hello

Dear all

We are deploying Jabber MRA in Multi-domain mode.

When I want to login, I enter <Username>@<Domain> and it goes through finding services and asks password.

After that it shows cannot locate server.

But when I login locally and then change the network to internet it reconnects and phone services works but not IM.

How can I troubleshoot this problem?

Thank you

[mmaamm238]

Dear all

We converted it to single domain but we have the same problem.

[mmaamm238 · Accepted solution]

Now the problem solved.

After converting to single domain and many checks and changes, Last day we found that port 5222 is not open. Then I found "External LAN Interface" in expressway-edge is incorrect. I changed it and restarted the expressway-edge and it fixed.

I don't know whether this problem is the only problem or the last problem.

Anyway thank you very much

[Pers_Cris]

Hi Team,

I have same issue, we're deploying Jabber MRA in Multi-domain mode. 

When logging in on Cisco Jabber, what server do i need to input? I tried the IM&P and CUCM as server but the error says "no username specified" . What troubleshooting I need to conduct? Thank you.