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Jabber no longer has chatroom function on 1 computer in our network.

kody.digre1
Level 1
Level 1

Our network has several systems connected and working as intended with Jabber though recently 1 no longer has the button for chat rooms. The settings appear to be correct, I even went as far as to copy over the program files and app data from the working jabber system though saw no improvement.

2 Replies 2

Manish Gogna
Cisco Employee
Cisco Employee

Hi,

If you have already tried  a reinstall of the client and compared the settings of the working and non working clients then you can collect the jabber problem report after launching the jabber client as described here

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/jabber-windows/116334-trouble-jabber-problem-00.html

Or you may also try restarting the 'XCP Text Conference Manager' service as described in the following link for similar issue

http://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/118684-probsol-chat-00.html

Manish

kody.digre1
Level 1
Level 1

After copying the AppData from both Roaming and Local directories from a working machine the problem was fixed.