Jabber not connecting to deskphone mode

[arafmohammed]

We have a couple of users where Jabber does not go into phonemode. the phone accounts are set-up correctly, softphone mode is ok. in the logs it shows "UpdateHealth of Deskphone to Unhealthy"

The users are associated to the CTI enabled group as is every other user it works for, PT and CSS we have checked ang again they are correct and are the same for the users it is working for.

Any ideas..deskphone been used is 7942.

any answers or fixes would be appreciated....

Thanks

Message was edited on April 19, 2013:  Lisa Marcyes from the Cisco Collaboration Community Team added community category and tags for greater ease in filtering (no change to content

[keglass]

Araf,

This community does not provide technical support and is not staffed with technical support experts.  I recommend you post this and future technical support questions to the Cisco Jabber Clients Support Community (https://supportforums.cisco.com/community/netpro/collaboration-voice-video/jabber) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.

We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community