Jabber & Phone Control

[beerygaz]

Is there a reason why I can't send audio through my desk phone when using a 9971 or Cius as my desk phone?

Message was edited on April 19, 2013:  Lisa Marcyes from the Cisco Collaboration Community Team added community category and tags for greater ease in filtering (no change to content).

[kimcneil]

It should work if you have selected the 9971 or Cius from Jabber client and your IT Administrator has provisioned the device to “Allow Control of the device from CTI.”

http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/8_6/jabber_mac_admin_guide_chapter3.html#task_00BAC834A3C541F88FD67BD6EE8A6509

regards,

[beerygaz · Accepted solution]

Spotted the problem, my users were not part of the Standard CTI Allow Control of Phones supporting Connected Xfer and conf group.  All working like a charm now.  Thanks for the link kimcneil