12-05-2011
12:38 AM
- last edited on
03-25-2019
08:46 PM
by
ciscomoderator
Is there a reason why I can't send audio through my desk phone when using a 9971 or Cius as my desk phone?
Message was edited on April 19, 2013: Lisa Marcyes from the Cisco Collaboration Community Team added community category and tags for greater ease in filtering (no change to content).
Solved! Go to Solution.
12-05-2011 09:39 PM
Spotted the problem, my users were not part of the Standard CTI Allow Control of Phones supporting Connected Xfer and conf group. All working like a charm now. Thanks for the link kimcneil
12-05-2011 08:46 PM
It should work if you have selected the 9971 or Cius from Jabber client and your IT Administrator has provisioned the device to “Allow Control of the device from CTI.”
regards,
12-05-2011 09:39 PM
Spotted the problem, my users were not part of the Standard CTI Allow Control of Phones supporting Connected Xfer and conf group. All working like a charm now. Thanks for the link kimcneil
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